Kumar Sooraj Sukumaran Email & Phone Number

Bharain

Oversee management of bussing contracts, limousine and chauffeur services. Ensuring service levels are adhered to by all team members in a timely and professional manner.Provide logistical solutions to all project based services such as short term transportation services for events and corporate entities.Customer Service: Work with the team to ensure that one continuously exceeds customer expectations at all times. Liaise directly with the call centre team and BDM's to establish business opportunities with new or existing customers.Must ensure that an aggressive sales strategy is adopted to achieve sales and revenue. Establishing sales targets, training on products, services, sales performance, follow up on sales opportunities and converting them. Introduce a recognition and rewards programme based on targets and achievementStaff training and development: Train, mentor and develop skills with team members. Set KPI'S for the team in line with the business objectives, review them periodically and performance manage them to deliver outstanding results.Demonstrate business practices that are in line with Budget Rent a Car standards; Handle complaints escalated from both internal and external customers and provide solutions; and Communicate on operational areas supporting all promotional activates targeted to improve inbound sales.Interact with corporate sales team in establishing support and customer care to individual accountsSupport all marketing initiatives that are targeted to improve sales opportunitiesMotivated employees to shared ideas and feedback.

Qatar

Supervising a team of technicians at the workshop and proactively reviewing daily work flowDeveloping and maintaining relationships with vehicle manufacturersPlanning and managing daily operations of the workshopGood connection with vendors of used spare parts in the non agency sectorHeading a team of 10+ members and meeting quarterly targetMaintaining steady labour target every repairFormed a 'Technical Cell' team to respond and resolve critical issuesImproved monthly productivity of manpower from 87 to 102%Adherence to service SOP, and has achieved NPS score from 82 to 89%Self Training and motivating colleagues to achieve their desired set of skills

Dubai, United Arab Emirates

Profit driven and skilled professional. Possess proven personnel, customer service, sales, business development, after sales service and management skills.Established track record of consistently increasing sales, overseeing workshop service operations and favourably impacting profitability. Employing highest level of customer service and quality control to daily management practices, to ensure client satisfaction and generate repeat business.Exceptional ability hiring and retaining good personnel or labour at lower cost and providing good technical advice on automobile servicing after the sales process.Confirmed expertise in surpassing goals, attaining corporate objectives and exceeding customer expectations in highly competitive industries. Ability to target the right market, focus client on product, and close the deal.Assured speedy maintenance and repair of customer vehicles by means of exact diagnosis and repair order preparation.Implemented and monitored guidelines of TSM, customer satisfaction index and to ensured high quality work in workshop as per Toyota Standards. Being an internal auditor of TSM; I am responsible for proper maintenance of all equipment, technician concern and all related maintenance of workshop and maintaining standards as set by Toyota. Also formulating TSM report every month with highlights of short comes in maintaining standards and any implementation of new ideas.Handled a variety of issues, problems and priorities and delivered the highest quality of customer service thereby maintaining a high level of working relationship with all customers.Monitored warranty & good will claims and ensured quality control for product improvement.Achieved “Customer Delight” owing to regular interaction, single window services and hassle free maintenance of vehicles.To maintain follow up reports with customers and encourage for appointments.

Nashik, Maharashtra

Overseeing body shop operations and meeting decision makers on the progress of work and future planningMaximizing revenue and profitability through sale of labour, spare parts & other servicesHandling customer complaints and conducting weekly meetings with support staff and techniciansMaintaining a steady relationship with sub dealers and fleet customersMaintain daily, weekly & monthly reports for technicians' efficiency and other financial reportsSupervising around 180 production staff (including frontline staffs)

Nashik, Maharashtra

Assured speedy maintenance and repair of vehicles by means of exact diagnosis and repairingHandled a variety of issues, problems and priorities and delivered the highest quality of customer serviceSell out of accessories and periodic maintenance contract for company and customers

Diploma In Automobile Engineering, Automobile Engineering

Education record