Kumar V. Email & Phone Number

Canada

Mississauga, Ontario, Canada

Mississauga, Ontario, Canada

• Enhancing Student Engagement:-Conduct campus tours for visitors, highlighting key facilities.-Organize student panels for sharing experiences and answering questions.-Establish drop-in hours for student support and.
• Greet and assist students entering Algoma University IGS.
• Provide information about available services.
• Help students access services.Student Support:
• Refer students to resources and support.
• Guide students in using available resources.Check-in Meetings:

Richmond Hill, Ontario, Canada

- Collect and analyze data from diverse sources to provide insights and recommendations to stakeholders.- Develop reports and dashboards to communicate data findings and recommendations to various departments or stakeholders within the organization.- Identify trends and patterns using advanced analytical techniques to inform business decisions.- Design.

Greater Toronto Area, Canada

- Provide exemplary client service and cultivate strong community relationships to foster customer loyalty and promote the company's brand.- Plan and execute merchandising strategies for each department to optimize sales performance and enhance customer satisfaction, utilizing principles of visual merchandising and product placement.- Develop and implement.

Mississauga, Ontario, Canada

- Provided comprehensive education to customers on the features and advantages of the Canadian Tire Triangle Mastercard, both in-store and via kiosk, thereby enhancing their understanding of the product and increasing the likelihood of adoption.- Prioritized the delivery of exceptional customer service by establishing personalized connections with each.

- Prepare a rough layout of the project assigned and monitor project progress and createproject status reports for project managers and stakeholders.- Assisting with resource scheduling so that team members have the resources they need tocomplete their tasks and support team members when implementing risk managementstrategies.- Managed project management.

Gurugram, Haryana, India

Analyze Change Records to determine any trends or apparent problems that occur and seekRectification with relevant parties.Handling escalation, creating awareness, engagement, and prioritizing the outstanding RFC tomeet the SLA ‑ Working with stakeholders Stakeholder Engagement, Communication Planning,and Change Measurement.Working on Incidents to resolve.

Gurugram, Haryana, India

• Facilitating timely and accurate progressive investigations to achieve resolution of service disruption asquickly as possible to minimize the impact on the customers and clients.
• Led technical bridge calls, engagement, and orchestration of all required resources (internal and external)towards incident resolution with permanent fixes always possible or workaround.
• Performing the role of Incident Manager on Major incidents and delivering excellent communications duringthe lifecycle of a major incident to ensure all client and internal resources are kept informed of.
• Managing timely communication with internal/external stakeholders.
• Supporting NOC in Jeopardy Management/Queue Management/Aged incidents etc.
• Maintaining a helpful and personable approach in all dealings within the team to promote good team spirit.

Gurugram, Haryana, India

• Interacting with the customers via E-mails, phone calls, and on-site visits.
• Fulfilling end-user’s requirement for resolving issues
• Providing the first level of technical support to users for troubleshooting and resolution via phone/emails
• Customer handling and follow-up
• Planning and implementing new strategies for issue resolution and customer satisfaction

Gurugram, Haryana, India

Working in 24x7 NOC operations for one of the World's largest Telco operators for Ring Fenced Banking Environment.

Postgraduate Degree, Project Management

PG Diploma in Project Management in the field of Business/Management/Marketing (In Progress)

Master Of Business Administration - Mba, Crisis/Emergency/Disaster Management

Bachelors Of Technology (B.Tech), Electronics And Communication Engineering

Senior Secondary, Science

Higher Secondary, Cgpa 10

Education record