Vidyut Kumar Email & Phone Number

Chandigarh, Ch, In

Punjab, India

Sonipat

Managing all the Audio Visual setup and services and other applications/operational solutions deployed in the campus as well as another office in Qutub Institutional Area , NTH Building New Delhi.In campus, we have 50+ AV enabled classrooms and 10 Auditoriums with different seating capacity, 10 meeting rooms, Video conferencing enabled rooms with Polycom 500 and HDX series setup. There are various other solutions like; Gate pass management system, Lecture capture setup implementation, Venue booking, Visitor Management and Documentation management system.

Indian School Of Business, Mohali

Client Management:- Transact with the client, executive staff, students and visiting faculties from the world wide top Universities.Support various executive courses, like PGPMAX, MFAB, CEE programs and coordinating with Program Managers.Operation Management:-Formulate policies, procedures, conceptualize, design and implement various IT processes in coordination with basic users to manage day to day IT operation and AV requirements of the institution. Give recommendations/ guidelines to the management and take decisions for efficient operations.Map business requirements and ensure effective IT solutions in line with the guidelines.Team Management:- Handle a team of 25, including Network / Wi-Fi engineers, Service desk team / Desktop engineers and AV support engineers and logistics and also churn out business benefits through judicious and cost effective utilization of IT solutions.

Ibm Daksh

Operation Management:-  Provided support to various clients in IBM Daksh , CITI Bank, Make MyTrip.com, Airtel, I Yogi.Ensured contractual SLA’s are achieved and client expectations are met. Planning, implementation and establishment of complete setup for a new ramp up.Worked on ITIL guidelines. Quality:- Trained team for regular updates to enhance their troubleshooting skills.SPOC for quality & project excellence and maintained quality parameters while handling the tickets

Reliance Petroleum Project

(Reliance Retail Outlets were automated filling stations, where I was responsible to configure the whole system and Server Configuration according to site specifications. I provided 9 days complete technical support to retail outlets all over Haryana, Punjab & Himachal Pradesh and some parts of Western UPNetwork & Server Configuration and Management:-System Integration including hardware configuration. It includes configuration of Cisco Switches, their Mac-Address Filtering, Access Point Mac-Address Filtering, HHTs (Hand Held Terminals), VSAT, TIBCO Configuration, ATG, EPS, and MOXA 232/485 Configuration.Provided training to DSMs, Shift Supervisors and RO manager and made sites open for public or commercially up.

Iso Certification Consulting Agency

Governance & Risk Mitigation:--Faced IT, ISO audits &statutory audits and took required corrective actions. :--Resolved business issues to manage costs & risks.:--SPOC for IT Internal and at group level.:--Prepared strategies for Disaster Recovery, Contingency and Business Continuance entailing designing backup strategy to ensure Service Delivery in adherence to process and procedures.Quality &Audits:-Prepared of Quality Management Manual.:--Provided consultancy for ISO 9001, ISO 14000, HACCP from different certification bodies like DNV, BVQi, TUV, ICL, TCL.:--Supervised documentation and executed Gap analysis, Special Processes and other mandatory requirements of the system.

Master Of Business Administration (M.B.A.), Information Technology, First

Completed my Masters in Business Administration in Information Technology in 2009, to enhance my management knowledge in corporate sector.

Engineer’S Degree, B Tech Computer Science

High School, Non Medical, First