Anthony Lilly Email & Phone Number

Provo, UT, US

Took escalated cases from Tier 1 and tested the use cases thoroughly.Provided a resolution or, failing that, submitted a detailed report to the developers so they could make the appropriate code changes.Communicated heavily with Client Relations and Development teams.Verified data using MySQL for our DatabaseValidated API architecture using Postman API.

Helped our customers across different client bases to understand how to use our company’s CRM tools.Troubleshot technical issues with our web- and mobile-based applicationsSubmitted tickets to developers Web and Mobile App QAEnsured that changes made to our web- and mobile-based applications were completed without breaking other aspects of our.

Took inbound calls for Vivint's home security customers.Helped customers make sense of their billing accounts and helped to rectify erroneous charges.Troubleshot sensors, panels, and online accounts andEducated customers on how to better use their products.

Helped customers of Leap Motion by email and phone to help them place orders and send products back for a refund.Checked shipping status/tracking information.

Helped victims of identity fraud to find the information they needed to clear their identity of fraudulent activity.

Used interpersonal communication skills to build relationships with our customers, finding out their exact needs and helping them get the best options for them.

Helped customers of Moultrie Feeders to resolve technical issues with their deer feeders or game cameras,Laid out difficult processes in an easy-to-understand way.Tracked shipments and deduced reasons for delay.

Answered phone calls on behalf of Humana insurance for their Medicare insurance.Facilitated payments, check claims, occasionally diffuse an irate customer, and route calls to their correct destination if not in the correct place.

Answered inbound calls from customers, often distressed or irate, to aid with any problems with their iPods, iPads, and iPhones.Processed repair orders.Effectively communicated troubleshooting steps laid out to eliminate possibilities and find the root issue.