Core Competencies Project Handling: Having good exposure in handling IVR application projects from the point of requirement discussion till final deployment. Operation Support: Providing Level 3 support on IVR application (CCT1) on design, development, and maintenance. Solution Consulting: Experienced as lead consultant and design on various critical solution implementations. Customer Handling: With patience and attentiveness has managed the customer in crucial times, possessing the excellent product and application knowledge and clear communication on what was expected and what is delivered I was able to brought the customer to a satisfactory level and received the customer excellence certificate from Bharti Airtel India. Technical Delivery: Can translate business requirement/expectation in clear and comprehensive use cases and business requirement documents. Team Management: Excellent team leading and co-ordination skills, continuously involved in managing a team of developers. Tracked, managed and made sure the projects are delivered within deadline given and milestones achieved as and when targeted, also responsible and managed well in highlighting any deviation and making sure team get the exact help in time be it technical guidance or input from client. CCT1/CCT2 Architecture: Overall and excellent knowledge on CCT1/CCT2 architecture deployed in Bharti Airtel India. Able to take preventive action when risk become unacceptable. Exposure in development and management of project having critical/ad-hoc nature due to business need or government regulation. Making sure that all testing plans, development and documentations comply with company guidelines, standards and regulations. Ability to quickly learn applications with minimal documentations (helped in handed over application developed by third party vendor) Familiar with AACC, session manager, system manager, gateway G450, AVP, POM

Worked as Sr. Technical Specialist with HPE (on payroll of Wipro Infotech)

Worked as Technical Specialist with Avaya India Pvt. Ltd. (on payroll of Wipro Infotech)

Worked as L2 developer with Avaya India Pvt. Ltd. (on payroll of DHII, Wipro Infotech)

Working with AVAYA (client site) on IVR Project for Bharti Airtel.

Project Type : CRM (Customer Relationship Management) Customer Company : SOUTH CITY FORD Worked as a developer and head of team of 6 members on assigned module. Challenge: Solved a navigation technical issue in the project module; devised and implemented a better and optimized technique to work with DAO architecture and on struts framework. Converted model 1 architecture interfaces (assigned + other modules) to model 2 architecture (struts). Helped on technical issues of integration, design and algorithm implementation of other modules and teams. Skills Used: JSP 2.0, Servlet 2.4, JDBC 3.0, Struts 1.2.9, MySql 5.0, Apache Tomcat 6.0.18, JSTL, EL, NetBeans 6.1