Kunal Bansod Email and Phone Number

Effectively managing client requirements, providing resolutions in business development based on issues presented and tracking them through JIRA.Responsible to maintain 4 LOBs and to manage the Change Requirements and Telecom Billing Requirements requested by client.Helped client to overcome the problems by providing business ideas and making development into the CRM tool.Responsible for setting user acceptance criteria(UAT) and creating SOPs for the modification done in the tool.Participating in calls with developers and weekly client meetings to achieve the customer satisfaction.Expertise in creating Business Requirement Document (BRD), Functional Requirement (FRD). Creating workflow of newly added processes for team members and provide training for the same.Taking workshops for client on newly added processes and monitoring for a durationand provide report of estimated impact on workflow and customers

Professional experience in Business Data, Quality Analysis, cleaning up and structuring the data & Optimization in the domain of Telecom Expense Management. (TEM) and minimize the cost (invoice billing)Strong Analytical and documentation skills accompanied by problem solving.Ability to understand the client/Vendor contracts, terms, plans and services related to telecom. As per that recommend appropriate plan to the individual user of different clients & vendors.Request & download the data from different vendor like AT&T, Verizon, CenturyLink etc prepare CCD (Billing Data Base) for Wireless/Wireline Clients.Analysis of each users plans, current cost, Overages & recommend most suitable plansto tackle overages. Perform Monthly and Quarterly Optimization to claim the saving.Prepare documents in EXCEL Sheet& Provide Custom Reports to Senior.Giving training to new member & perform the final level QC of Recommended files.Responsible for wireless Data Analysis of billing & usage data of different vendors/clients.Maintains relationship with clients and effectively communicate defect related issues to the vendors to improve business value.Also imports, cleans, transforms, validating or modeling the data. Analyzing of data using MS Excel & its functionalities like V/H Lookup, Pivot table & Macros etc.