Led syllabus preparation based on detailed breakdowns of technical concepts.Cultivated customized curriculum and course content to address organizational technology training mandates.Updated training coursework and requirements according to group and technology changes.Blended traditional learning approaches with existing and new technologies and used variety of learning tools to create anddeliver learning programs that produced results.Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules,interactive programs and language labs.Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.Liaised between executives and entry-level workers, facilitating smooth communication.Developed lesson plans, instructional materials and written practice tests for Filed Engineers and Field activity trainingcourses.Created curricula, instructions, documents and written tests for various types of training courses.Trained and mentored 200 new personnel hired to fulfill various roles.Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring.Created and oversaw training programs for operations.Developed and implemented updating training programs for more than 200 employees

Managed maintenance data records and tracked operating information for onsite reference.Tested equipment performance and demonstrated operation and servicing of equipment to customer.Identified connectivity problems and potential risks, coordinating appropriate corrective action.Trained personnel to align objectives, strengthen competencies and standardize operations.Performed onsite installation, modification and maintenance of systems and equipment.Facilitated communication between office personnel, subcontractors and customers.Recommended design changes, upgrades and replacements to improve systems performance.Installed and repaired DWDM and SDH equipment on clients' premises.Maintained tools and equipment, parts inventory and library of machine manuals.Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.Managed administrative tasks such as maintaining customer service logs and internal service records.Coordinated repairs and maintenance actions for fleet DWDM and SDH equipment.Updated and maintained assigned machines per manufacturer specifications.Scheduled service calls according to customer location and urgency of need.Tested equipment performance and demonstrated operation and servicing best practices.Checked safety practices and integrity of PPE.Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical andelectrical systems.Monitored work performance and quality to maintain standards.

A great coordinator and an upcoming speaker who coordinated and assisted the KYP trainees for organising International Youth skills day event and Cheif Minister's awards distribution ceremony.