Kunal Kumar Email & Phone Number

New Delhi, Dl, In

New Delhi, Dl, In

Toronto, Ontario, Canada

CIBC: Credit Card and Costco MasterCard Collections Outbound Aug 2022- Nov 2022*Performed collection calls on assigned accounts in their work queue, predictive dialer & inbound calls and informing about the ongoing financial health of the customers.*Analyzed the customers’ financial situation and offered them with the best payment solutions and plannedaccording to the type of credit card.*Followed up on delinquent accounts and forwarded irreconcilable accounts to client for collector or legal action.*Scheduled and posted payments into system depending upon the mode.Simpli Financial: Line of Credit and Mortgage Pre-approval Outbound Jun 2022- Aug 2022*Initiated on leads from client and called pre-approved customers for secured, unsecured line of credit and mortgage, and filled up the application form with required requisites.*Forwarded and scheduled the calls to/with the licensed advisors after negotiating with customers andupdating the application form.Citizens Bank: Mortgage Collections and Consumer Counselling Outbound and Inbound Dec 2021- Jun 2022*Assisted clients by proposing mortgage debt solutions and counseled them to address financial objectivessuch as debt management, payment plans and other financial goals.*Conducted payment transactions electronically and negotiated payment arrangements for customers on theiraccounts within F.D.C.P.A. guidelines*Researched and answered questions regarding account status; assisted as personal financial advisorover thephone and ownership of fiduciary responsibility for the creditor.Kohl’s Department Store: Credit Card Collections Outbound Jun 2021- Dec 2021*Initiated consumer negotiations for credit card debt recovery through phone/outbound calls.*Conducted payment transactions electronically and negotiated payment arrangements for customers on their accounts within F.D.C.P.A. guidelines.

Toronto, Ontario, Canada

•Responded to customer telephone calls, emails and in-person requests for repairs, modifications and assistance.•Provided in-depth information to customers and recommend automotive products and services when necessary.•Contributed towards business development, approached several car rental and logistics companies like Discount Car Rentals, Enterprise Car Rentals, Flite Transport (Amazon delivery partner) etc. and offered them best deals and services on their fleet of vehicles.•Explained estimates and determined repair timelines to manage customer expectations.•Allocated work to all the mechanics in the garage and supervising them.•Wrote work orders and updated accounts in workshop computer.•Maintained compliance with dealer and manufacturer standards for warranty maintenance and repairs.•Managed a part of logistics, warehousing, material handling, and inbound/outbound.

Toronto, Ontario, Canada

•Worked on cash register and taking orders: greeting customers and solving menu related queries.•In the kitchen: working on food line, preparing food orders and drinks.•Contributed towards ordering stock and raw food on regular basis.•Worked in opening and closing shift hours

Gurugram, Haryana, India

•Worked in Payment Protection Insurance (PPI) process.•The primary responsibility of the role was to analyze the data/complaints and investigating accordingly to log with required requisites in the database attached with various products such as loan, overdrafts, credit cards, mortgages, and direct finance.•Another part of responsibility was to share updates regarding the process with team members and making sure that all the training of the team members is completed within the given time frame•Head of CSR initiative of the process and reporting to AVP.•Also, was responsible for coordinating with offshore quality checker assigned to the team.•Performed quality checks for the new staff members in the team.•Prepared daily, monthly, and quarterly performance MIs of the team.•Identified and analyzed project risks and developed mitigation strategies.

New Delhi, Delhi, India

•Preparing daily MI/Reports of the data provided.•Analyzing the data of the employees and performing routine checks of the appraisal requisites.•Assisted senior management in preparing the monthly reports of the employee performance and publishing them to the senior leadership.•Prepared a project on performance appraisal of ONGC.•Worked with HR team to coordinate monthly events.

Post-Graduation, Event Management

Post-Graduation, International Business

Bachelors Degree, Business Administration And Management, General