Kunal Kumar Email & Phone Number

New Delhi, DL, IN

Toronto, Ontario, Canada

CIBC: Credit Card and Costco MasterCard Collections Outbound Aug 2022- Nov 2022*Performed collection calls on assigned accounts in their work queue, predictive dialer & inbound calls and informing about the ongoing financial health of the customers.*Analyzed the customers’ financial situation and offered them with the best payment solutions and.

Toronto, Ontario, Canada

• Responded to customer telephone calls, emails and in-person requests for repairs, modifications and assistance.
• Provided in-depth information to customers and recommend automotive products and services when necessary.
• Contributed towards business development, approached several car rental and logistics companies like Discount Car Rentals, Enterprise Car Rentals, Flite Transport (Amazon delivery partner) etc. and offered them best.
• Explained estimates and determined repair timelines to manage customer expectations.
• Allocated work to all the mechanics in the garage and supervising them.
• Wrote work orders and updated accounts in workshop computer.

Toronto, Ontario, Canada

• Worked on cash register and taking orders: greeting customers and solving menu related queries.
• In the kitchen: working on food line, preparing food orders and drinks.
• Contributed towards ordering stock and raw food on regular basis.
• Worked in opening and closing shift hours

Gurugram, Haryana, India

• Worked in Payment Protection Insurance (PPI) process.
• The primary responsibility of the role was to analyze the data/complaints and investigating accordingly to log with required requisites in the database attached with various products such as loan, overdrafts, credit.
• Another part of responsibility was to share updates regarding the process with team members and making sure that all the training of the team members is completed within the given time frame
• Head of CSR initiative of the process and reporting to AVP.
• Also, was responsible for coordinating with offshore quality checker assigned to the team.
• Performed quality checks for the new staff members in the team.

New Delhi, Delhi, India

• Preparing daily MI/Reports of the data provided.
• Analyzing the data of the employees and performing routine checks of the appraisal requisites.
• Assisted senior management in preparing the monthly reports of the employee performance and publishing them to the senior leadership.
• Prepared a project on performance appraisal of ONGC.
• Worked with HR team to coordinate monthly events.

Post-Graduation, Event Management

Post-Graduation, International Business

Bachelors Degree, Business Administration And Management, General