I am working in hdfc bank on 2021 to 2024 still I am working in a bank. As a personal banker, it's come on the deputy manager post. It's an E2 grade. My job profile in the bank is Retail Assets products like CASA, FD, INSURANCE, ALL TYPES OF LOAN, and many more. I am leading a 95-CR portfolio. This is my job role at HDFC Bank. ●Ensure quality customer service is delivered.●Disseminating required product information.●recording complaints as per the specified process.●Resolving all… Show more I am working in hdfc bank on 2021 to 2024 still I am working in a bank. As a personal banker, it's come on the deputy manager post. It's an E2 grade. My job profile in the bank is Retail Assets products like CASA, FD, INSURANCE, ALL TYPES OF LOAN, and many more. I am leading a 95-CR portfolio. This is my job role at HDFC Bank. ●Ensure quality customer service is delivered.●Disseminating required product information.●recording complaints as per the specified process.●Resolving all complaints received from preferred customers within the stipulated TAT’s.●Ensure appropriate customer communication on closures, and a copy of that is to be filed.●preventive complaint management.●Promoting all direct banking channels and ensuring that the customer is utilizing the same.●Check back on recent customers registered to the DBC channel and give any specific●Identify existing/new customers who meet Preferred product criteria and flag them on the system and upgrade these customersunder the Preferred programme in line with the Preferred grouping criteria.●Liaising with PB to flag eligiblecustomers from Classic portfolio.●Identifying customers through Large Transaction reports (LTR).●GMs or VPs of all Cat A companies and CSRM salary account companies which meet programme criteria and have futurepotential.●Ensure that individual customers are grouped and Customer ToGroup (CTG) Ratio is maintained on the portfolio.●By grouping them with their family members who already hold accounts with us.●By grouping them with their family members post selling liability products to the family members if they do not have bankingrelationship with us.●Customer interactions are duly updated on CCM/CRMNext.●Profile changes (if any) are duly updated in CRA/CRMNext.●Enhancing customer wallet size. Show less

Deputy manager in HDFC Bank working in Sales and Relationship department as personal Banker