 Managing a team of 25 Trainers across the organization on the Voice and Accent and Process Training domain Managing end to end Training for all International Business Coaching, appraising and mentoring of existing Asst Managers , Trainers and new Trainers in the organization by running the Train the Trainer workshops Conducting Training Workshops for the Trainers and Managers on Self Development, Behavioral Training and Leadership Training. Managing and leading the Training and Quality Vertical Integration Training solutioning strategy and Training Setup for new processes across locations in India Monthly Audit of the Training Team Weekly / Monthly and Quarterly Business Reviews with clients, Operations and Training Team across sites and locations Re-engineering / Creation of Training Content and providing Training Solutions has been my strength for enhancing process capabilities and efficiency. Conducting Training Workshops for the Trainers for Self Development.

Key Result Areas:Handling inbound calls from Gateway Computers customer base in USA to resolve their technical queries regarding their Gateway computers and bundled software.Taking Escalation calls to ensure first time resolution to our customers.Was promoted to a Process Trainer to train advisors on Hardware and Software installed on Gateway Computers.Was multi skilled on 3 processes for Gateway Computers Technical Support.Have successfully trained over 100 advisors on different processes and delivered Operations Teams with high quality skilled process specialists.Completed the Associate Trainers Certification successfully through Stream Solectron University, USA.Was responsible to do briefing sessions, refresher trainings and recursive trainings for the process.Was awarded the Best Employee for the Quarter for outstanding performance on Quality scores

Key Result Areas:Have been working as a Software Trainer for NIIT for over 2 years and have trained subjects like JAVA, SQL, C and C++, Visual Basic, Windows Operating Systems and Web Designing.Was awarded the Best Trainer for the Year 2001.Sales and Marketing Manager – ROOTS Fashion Studio [May ‘98 – June ‘00]Key Result Areas:Handling Sales and Marketing activities for the Store.Meeting up with Suppliers and Manufacturers ensuring the smooth running of the business.Setup a wholesale division for the store.Started in house manufacturing units.Handled Accounts and Finances for the business.