Kunal Chheda Email & Phone Number

Pune, Maharashtra, India

Salesforce Solution Architect at Barclays Business Bank. Designing WellArchitected solutions in an ecosystem comprising of Salesforce, nCino, APIs, Data.

Mumbai Area, India

• Project: Ziggo – CRM and Order ManagementDesigner – Order capture, Product catalog, Order management. Ziggo is one of the leading telecom services providers in the Netherlands with majority business in Cable and.
• Design of the commercial product catalog for Digital TV, Internet, voice and Mobile in compliance with the SID (eTOM) model.
• Design of the order capture system in Conceptwave.
• Design of order capture as an API so that it is available to other channels like portal, self care, EBS Billing (legacy).
• Design of order management/orchestration processes based on Ziggo business processes.
• Active contribution to the global design based on eTom best practices.

Mumbai

Worked on Conceptwave Order care tool as a functional designer.Design of the product catalog comprising of Mobile, MVOIP, fixed line and Digital TV and to sync/validate the product catalog against the SID model.Design of the order capture system in CW.Design of order capture as an API so that it is available to other channels like portal, self care.Design.

- 5+ years of experience in develoment and implementation on SIEBEL projects.- Worked as a Siebel Developer, Siebel Technical Consultant and CRM Consultant.- Functional experience includes Customer Relationship Management for order and marketing management in the Telecom domain.- Expert Knowledge of Siebel Configuration, Siebel EAI, Siebel EIM, Siebel.

Mumbai

• Worked as a Siebel developer with additional technical capabilities of basic unix scripting, PL-SQL.
• As a Programmer implemented multiple CR’s in OpenReach CRM application for WLRo Siebel This includes enhancing the Order Management journey using various Siebel objects like o integration objects/componentso business.