Kunal Chheda Email & Phone Number

Pune, Maharashtra, India

Salesforce Solution Architect at Barclays Business Bank. Designing WellArchitected solutions in an ecosystem comprising of Salesforce, nCino, APIs, Data.

Mumbai Area, India

Project : Ziggo – CRM and Order ManagementDesigner – Order capture, Product catalog, Order management. Ziggo is one of the leading telecom services providers in the Netherlands with majority business in Cable and Internet. As part of widening its service offerings, Ziggo wants to launch a mobile service as well.Roles :As a Senior Designer:•Design of the commercial product catalog for Digital TV, Internet, voice and Mobile in compliance with the SID (eTOM) model.•Design of the order capture system in Conceptwave.•Design of order capture as an API so that it is available to other channels like portal, self care, EBS Billing (legacy).•Design of order management/orchestration processes based on Ziggo business processes.•Active contribution to the global design based on eTom best practices.•Product to Service decomposition – Mapping and Design framework.•Contribution to various data driven frameworks – Open order validations, service fulfillment, Product Catalog – Metadata.Migration – Functional designer•Functional consulting for migration of data from the legacy systems to Conceptwave - Strategic OM and Service registry.•Functional and technical consulting for migration of data from legacy to Sigma – Strategic Fulfillment.Ziggo : Integration Proof of solution : Siebel – RBM – Conceptwave - TibcoRole : Project Manager, E2E Design. Duration : May 2014 – July 2014As part of the Zumba Roadmap, Ziggo had selected Siebel as a strategic CRM, Net cracker RBM as a Billing Solution, Conceptwave as an Order Management Solution and Enterprise Product Catalog. Tibco is the Enterprise Service Bus. Ziggo wanted to do a proof of Solution for Integration of these products which will prove as feeder/learnings to the actual implementation.Roles :Worked as an E2E design to take certain functional/design decisions for the POS.Project Manager to co-ordinate the overall implementation activities.Consulting Designer for Siebel and Conceptwave.

Mumbai

Worked on Conceptwave Order care tool as a functional designer.Design of the product catalog comprising of Mobile, MVOIP, fixed line and Digital TV and to sync/validate the product catalog against the SID model.Design of the order capture system in CW.Design of order capture as an API so that it is available to other channels like portal, self care.Design of order management/orchestration processes based on Ziggo business processes.Active contribution to the global design based on eTom best practives.

- 5+ years of experience in develoment and implementation on SIEBEL projects.- Worked as a Siebel Developer, Siebel Technical Consultant and CRM Consultant.- Functional experience includes Customer Relationship Management for order and marketing management in the Telecom domain.- Expert Knowledge of Siebel Configuration, Siebel EAI, Siebel EIM, Siebel Product-Pricing, Siebel Server administration and Siebel Performance monitoring.- Hands on Experience on PL-SQL, Unix scripting.As a senior developer, was involved in the process brainstorming, requirement analysis and deepdive, technical design/implementations, Siebel enterprise parameters and performance evaluations, Data migration strategy planning and design, Defect Analysis and resolutions.I have interacted with the call centre agents – onsite, during the test/UAT phase towards improving the user experience and troubleshooting issues and queries.As a Team Lead, was involved in Deployment planning, dev planning for the maintenance releases, enhancement requests and non functional improvements to the system.

Mumbai

Worked as a Siebel developer with additional technical capabilities of basic unix scripting, PL-SQL.• As a Programmer implemented multiple CR’s in OpenReach CRM application for WLRo Siebel This includes enhancing the Order Management journey using various Siebel objects like o integration objects/componentso business objects/Componentso RCR’s and Siebel Server componentso Appletso Links/joinso workflowso Business services – Custom and Transport adapters.o User propertieso EAI Adaptorso EIMo PL-SQL / UNIXThis includes working on business critical processes of Migrations of Asset from tactical to Strategic stack. This was done using the PL-SQL coding and Siebel EIM (Enterprise Integration Mgr).