Kunal Pandya Email & Phone Number

Mumbai, Mh, In

Mumbai, Mh, In

India

India

India

Integral member of Cargoes Customs (DP World), responsible for defining and implementing a global product growth strategy which increased the revenue by 30% in the first year and responsible for managing the program management function.•Define and implement a global roadmap for Customs division including go-to-market plans, commercialization designs, joint cross-silo opportunities and expansion strategies (acquisition and partnerships) considering uniqueness of each market.•Supervised… Show more Integral member of Cargoes Customs (DP World), responsible for defining and implementing a global product growth strategy which increased the revenue by 30% in the first year and responsible for managing the program management function.•Define and implement a global roadmap for Customs division including go-to-market plans, commercialization designs, joint cross-silo opportunities and expansion strategies (acquisition and partnerships) considering uniqueness of each market.•Supervised market research and customer data analysis to categorize important trends and opportunities in G20 countries. This analysis led to the identification of new markets that bought in $3M+ in revenues in 2023.•Orchestrated a 50% increase in client acquisition by identifying growth possibilities, increasing transactional volumes, recognizing and launching joint initiatives with cross silo business divisions (ex. logistics, ERP, Trade Finance) as well as external trade facilitation partners.•Head program management efforts and be the primary POC for a portfolio of global projects located in Africa, APAC and Americas with a $2.5 million budget, ensuring effective delivery on schedule and within budget.•Jointly responsible for the execution of an enterprise-wide initiative targeting establishing services in 67 countries and 100 locations to be achieved over a period of 12 months. •Manage a global team of 75+ FTE’s including project managers, product managers, business analysts and technology leads, providing guidance and mentoring to ensure high-quality project delivery and professional growth.•Implemented performance metrics and reporting mechanisms to track project progress and identify areas for improvement, resulting in a 10% increase in project efficiency.•Oversee initiation and development of relationships with market players such as Freight Forwarders, Customs Brokers and Trading Communities in the Customs Clearance & Logistics arena in MEA, APAC, and Americas. Show less

Mumbai, Maharashtra, India

Conceptualized an E-commerce venture aimed at addressing the gift/experience registry needs for the Indian market. Website and service is live since July 2023. As a co-founder, played multiple roles including: ● Led product development for website/mobile, digital payment strategy, vendor management and financial planning & analysis.● Executed creation of BRD & PRD and provided input to design wireframes & create user workflows.● Orchestrated vendor onboarding, revenue structuring… Show more Conceptualized an E-commerce venture aimed at addressing the gift/experience registry needs for the Indian market. Website and service is live since July 2023. As a co-founder, played multiple roles including: ● Led product development for website/mobile, digital payment strategy, vendor management and financial planning & analysis.● Executed creation of BRD & PRD and provided input to design wireframes & create user workflows.● Orchestrated vendor onboarding, revenue structuring and contract negotiations. ● Co-defined branding activities, omni-channel marketing plans, usability & MV testing scenarios and commercialization approach. Show less

Mumbai, Maharashtra, India

Spearheaded the transportation (ropeways) projects in places with high tourist traffic and certain urban centers for the Government of India. Tasks included feasibility analysis, business case development, OKRs definition & tracking, and contract negotiations. ● Championed creation of a strategic business plan to understand the feasibility of developing multiple ropeway projects (market opportunity over INR 1000 Crores) in urban and rural areas. Plan creation focused on:o Formulated… Show more Spearheaded the transportation (ropeways) projects in places with high tourist traffic and certain urban centers for the Government of India. Tasks included feasibility analysis, business case development, OKRs definition & tracking, and contract negotiations. ● Championed creation of a strategic business plan to understand the feasibility of developing multiple ropeway projects (market opportunity over INR 1000 Crores) in urban and rural areas. Plan creation focused on:o Formulated in-depth GTM strategy for India based on review of prominent ropeway sites in Bolivia and Austria.o Detailed SWOT and Gap analysis using comparable data from 14+ locations and 7 ropeway operators in India.o Ascertained investment needs to the tune of INR 700 Crores by devising long and short-term financial viability models.● Led brainstorming sessions with high-ranking government officials to discuss alleviation of issues on commuting patterns and to facilitate a 3X increase in footfall (from 7.3 lakhs to 22 lakhs tourists). Show less

Greater Chicago Area

● Managed teams of 20+ direct reports including project and product managers to orchestrate end-to-end delivery of payment and insurance products for Fortune 500 organizations viz. payments networks, global banks, technology vendors, and health plans. ● Evaluated a mid-size payment vendor’s Electronic Bill Payment and Presentment (EBPP) solution to increase growth and adoption; client achieved a 121% increase in sales, and improved product penetration rate of 16% (up from 4%) within a… Show more ● Managed teams of 20+ direct reports including project and product managers to orchestrate end-to-end delivery of payment and insurance products for Fortune 500 organizations viz. payments networks, global banks, technology vendors, and health plans. ● Evaluated a mid-size payment vendor’s Electronic Bill Payment and Presentment (EBPP) solution to increase growth and adoption; client achieved a 121% increase in sales, and improved product penetration rate of 16% (up from 4%) within a year.● Outlined potential opportunities in the B2B and C2B payments in healthcare for a large payment network by conducting market analyses; identified revenue potential of US$425M in transaction fees over 5 years.● Spearheaded creation of a new healthcare payment (Revenue Cycle Management - RCM) product’s concept/features and assessed technology needs for a national bank; project laid the foundation of a new vendor onboarding methodology, and an estimated savings of 16% or US$11M on technology.● Designed industry financial models that were within 5-8% of industry actuals every year; widely utilized by financial institutions and technology vendors for benchmarking purposes. Show less

Greater Chicago Area

● Built and headed a healthcare insurance and payments practice in the primary research and advisory space from inception, generating over US$1.1 million in revenues. Authored over 30 research studies in healthcare and payments on topics including B2B, B2C and C2B payments, regulatory changes, vendor reviews, healthcare insurance exchanges, CDH, and market trends.

Greater Chicago Area

● Managed full-cycle product implementations for card networks, super-regional banks, and local and national health plans entering the US$3T Healthcare Market via Greenfield healthcare segments like CDH, Individual Insurance and Provider RCM.

Mumbai Area, India

Part of the team of six original employees tasked with setting up the Issuing (Visa and MasterCard) side of the business. Responsibilities included risk mitigation & analysis, setting policies for card usage, and predictive analysis of international transactions.

Executive Program, Leadership And Strategy

Mba, Finance And Operations

Activities and Societies: Member of the Beta Gamma Sigma society for exceptional GPA

Master'S Degree, Business Management And Strategy

Bachelor'S Degree, Business/Commerce, General

Areas of Focus: Financial Accounting, Organizational Behavior and Economics