Customer Service –Job purpose: To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.Key responsibilities and accountabilities: Assist customers through all procedures related to arrivals & departures in the following activities.Reservations & ticketing: Making reservations across the counterSelling of tickets.Remitting cash to the concerned department.Answering customer queries over the telephone.DeparturesAttend the pre – flight and post flight briefings.Setting up of check-in counters.Screening of checked in baggage.Maintain high quality of Check in procedures.To assist customers with special requests.ArrivalsTo assist customers with special requests.To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.Co-ordination with the baggage vendor for the damaged bags.Follow up with the en-route stations regarding lost baggage.Post flight departure Filing of all necessary flight papersAny other responsibility assigned by the management from time to time.“Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.”

Provide Pre-sales technical assistance, services and products education.Work on sales support services and provide technical and commercial back up as required.Support marketing activities by attending trade shows, conferences and other marketing events.Generate and process new sales leads, inquiries and purchase orders as necessary.Answer E-mails, Phone calls and chats from customers and deals with queries as they arise.Follows up with customer to make sure that they are satisfied with a particular product or service.Exerts attention to detail, as customers may have the same problems; reports the problems as necessary.Deal with any customer complaints and resolves the issue as necessaryPersuade customers that a product or service best satisfies their needs in terms of quality, price and deliveryProvides hands on support of customer care initiatives such as automated provisioning, online billing, order tracking and detailed account management.Solicit cross-selling and up-selling opportunities within the customer care experience.Take the extra mile to engage the customer

A real time analyst (RTA) at Etech Global Services supports customer service teams by monitoring and analyzing real-time data to ensure optimal service levels: Monitoring: Monitors work queues, queue spikes, breaks, and agent usage Reporting: Sends day-end reports to management and reports intra-day schedule changes to supervisors Adherence: Monitors and reports on schedule and shrinkage adherence, and reports non-compliance Schedule adherence: Works with WFM to ensure real-time schedule adherence commitments are met RTAs are critical in industries such as call centers, customer service, and workforce management. They need a mix of skills, including: analytical skills for on-the-spot decision-making, technical proficiency with monitoring tools, effective communication skills, adaptability to handle unforeseen situations, and a keen attention to detail.