Kunal S. Email and Phone Number
21 years of total experience, of which 16 years in Life Insurance domain; in the areas of Decision Analytics, Business Intelligence, Report Automation, MIS & Reporting, Knowledge Management, Enterprise Data Warehouse, Management Dashboards and Team Management.- Worked on Life Insurance Data Warehouse Implementation projects for about 7 yrs- Led Report Automation projects thru Enterprise Data Warehouse, using Agile approach- Led the MIS & Analytics teams to serve Distribution, Products & Marketing departments- Proficiently managed sales performance management for 7000+ distribution staffs in Bajaj Allianz Life Ins CoACHIEVEMENTS---------------------------- Pioneered Agile methodology of Report Automation in Max Life; concluded 13 reports in 114 man-days in contrast to the erstwhile waterfall approach, which took 13 months & 19 people to conclude 23 reports Designed & deployed CxO dashboards in the organization. Have carved essential business tracking mechanism for Products Team, Marketing Team & Distribution Teams Created highly actionable Management Dashboard, CFO dashboard, Marketing Dashboard & Customer Dashboards; received appreciation from CEO & CFO for usefulness of the dashboards Was founder member in ‘Aspen Communications’. Had designed reporting process and fraudulenttransaction identification process, from the beginning. Had created & successfully managed a team of professional MIS personnel
Pnb Metlife India Insurance Co. Ltd
View- Website:
- pnbmetlife.com
- Employees:
- 3728
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Senior Lead AnalystPnb Metlife India Insurance Co. Ltd Apr 2023 - PresentGurugram, Haryana, India
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Avp & Head - SaibBajaj Allianz Life Insurance Sep 2022 - Apr 2023Pune, Maharashtra, India -
Deputy Vice PresidentCanara Hsbc Oriental Bank Of Commerce Life Insurance Company Apr 2020 - Sep 2022Gurugram, Haryana, India -
Avp - Enterprise Information Management & AnalyticsCanara Hsbc Oriental Bank Of Commerce Life Insurance Company Limited May 2016 - Mar 2020Gurgaon, IndiaWorking with Canara HSBC OBC Life Ins. Co. Ltd., Gurgaon as AVP – EIM & Analytics since May’16 Consulting various projects within the organization o Implementation of visualization tool & Data Warehousing tools o Report Integration & Automation, Dashboard consultancy o Provide consultancy on suitable Analytics tool (IBM analytics suite, SAS EG, etc) and support in finding partner and implementation of Analytics projects o Work jointly with other functions in the department to find & implement Call Centre vendor,based on ability to produce & deal with data; which can help in decision analytics o Support for new distribution channel launch & target setting Heading the MIS function which serves Sales, Persistency and Customer Retention teams
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Chief ManagerMax Life Insurance Company Limited Oct 2015 - Apr 2016• Responsible for assessing need and underline the process level definitions for Distribution, Products and Marketing departments. Set measureable tracking mechanism and suggest actionable MIS & Dashboards for performance assessment• Lead automation projects by suggesting report & dashboard templates; review and sign-off ‘Report Specification’ & ‘Dashboard Specification’ Documents• Identification of potential risk items, which may lead to data inconsistency & suggest mitigation plan. Define & revise key measures used across organization and collaborate for documentation• Performing yearly Appraisals & co-ordination with HR for Hiring.• Formation of the Objective/KRA for the team. Identify and fulfil the team’s training needsPrevious Assignments (same organization)• Ensuring circulation of regular reports & dashboards within given TAT. Performing QC• Design & deploy new reports and tracking dashboards, within least possible turn around• Analyse productivity of sales force and facilitate Distribution Management, Sales Promotions & HR to understand productivity trends -
Senior ManagerMax Life Insurance Company Limited Apr 2011 - Oct 2015
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ManagerMax Life Insurance Company Limited Oct 2008 - Apr 2011
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Deputy ManagerMax Life Insurance Company Limited Jul 2007 - Oct 2008
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Sr. Exec. Mis-QualityVertex Customer Services India Private Ltd May 2007 - Jul 2007Gurgaon, India• Standardization of Quality team’s reports for all processes and their sub-processes• Automate common and standard reports. Prepare Dashboard templates• Analysis of Quality vs. C-SAT scores for each team; for each process. Identify area of improvement in terms of Quality Standards by analyzing month-on-month data• Preparation and automation of AHT (average handling time) report for all processes• Publish monthly variance report on “Target vs. actual achieved” quality scores.• Preparation of Monthly Business Review Presentation (PPT)
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Mis ExecutiveTravelport Nov 2006 - May 2007New Delhi Area, IndiaPrepare & publish daily, weekly and monthly sales MIS -
Team LeaderAspen Communications Oct 2004 - Nov 2006Gurgaon, India• Led a Team of 6 Agents to serve the management for all operational reporting needs• Ensured timely preparation & delivery of reports, such as: Chargeback & Refund ratio, Weekly Rejection Analysis, Level-2 Chargeback Analysis, Reasons for Redirector Refusals report, blocking summary report, Hourly Sales Report.• Preparation of monthly “Sales Planning” to prevent overshooting of sales on any Merchant Account. Calculation of Cost of Accounts is also performed in this function.• Analyse rejected traffic, identify possible cause and provide solution to prevent further loss of sales• Reconciliation of weekly sales data with the bank statement• Interaction with affiliate, in order to achieve common agreement on suspicious fraudulent transactions• Analysis on Sales vs. Chargeback-Refund data to identify fraud pattern• Identification of domain bases frauds/bogus domains and block them from future infiltration.• Distribution of task to the team. Performing QC upon completion of task assigned to the team members• Providing training to the new employees. Performing yearly and half yearly team appraisals -
Process AssociateEquinox Global Services Pvt. Ltd Jan 2004 - Oct 2004DATA PROCESSING (MORTGAGE INSURANCE POLICY):* Identifying the type of policy and associated documents.* Differentiate between valid and invalid documents.* Keying in the details of valid documents into the provided database.* Verifying the information keyed-in with the actual image.o Preparing comprehensive report on total data processed by each member of the team andsubmitting the same to the Team Leader.o Preparing “process training module with example” for the new employees.o Preparing “Test Module” for existing employees
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Team MemberEmr Technology Ventures Pvt. Ltd Aug 2002 - Jan 2004DATA (HEALTH CLAIM) PROCESSING:* Identifying the type of Health Claim Policy.* Processing valid documents on the “First Pass”.* Identifying the “cause” of Rejected documents.* Changing Rejected documents into valid documents on the “Second Pass”.* “Auditing” the first pass job.
Kunal S. Education Details
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Ranchi UniversityComputer Applications -
Carmel High School, ChakradharpurMatriculation
Frequently Asked Questions about Kunal S.
What company does Kunal S. work for?
Kunal S. works for Pnb Metlife India Insurance Co. Ltd
What is Kunal S.'s role at the current company?
Kunal S.'s current role is Senior Lead Data Analyst.
What schools did Kunal S. attend?
Kunal S. attended Ranchi University, Carmel High School, Chakradharpur.
Who are Kunal S.'s colleagues?
Kunal S.'s colleagues are Gagandeep Singh Gandhi, Ankit Jada, Ajay Gautam, Abhishek Yadav, Akhilesh Prasad, Debashish Das, Sonia Singh.
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