Lead and manage a team responsible for complex projects within the Merchandising and Inventory Management domain.Successfully delivered multimillion-dollar budget programs on time and within scope, driving efficiency and minimizing bottlenecks. Act as a conduit between business, IT, and Product management to support Merchandising and Inventory Management.Led initiatives spanning Inventory Cloud Migration, Process Enhancement, Change Management, Demand Forecasting, and Data Analytics, enhancing overall Merchandising and Inventory Management processes. Implemented modern DevOps/agile practices to ensure portfolio delivery success and streamline program management processes.

Strategic Program Manager focused on driving and managing accountability for client work, including executive reporting, governance framework for strategic initiatives, comprehensive and real-time dashboard of all projects, and go to market strategy of strategic initiatives. Experienced in owning and directing executive communication, including quarterly and annual business reviews, Leadership Team meetings, off-sites, and other key stakeholder meetings. Advised, coordinated for, and supported an organization's' data center implementation (Design, Build, Test, Deploy) of infrastructure (From Circuit/SIP coordination to H/W buildout and Physical/VM OS Provisioning) and software (App build to deployment to Operations) for 50+ applications (Security, Tools/Monitoring, Citrix, VMware, Networks, Voice UC).

• Developed processes and procedures to manage all procurement process across that Amazon Logistics network• Developed system wide solutions that meet the individual needs of each of the 70 delivery stations with Amazons Network.• Managed service contracts for hazwaste, PPE, office supplies, and vending at all NA AMZL locations• Acted as point of escalation for any service interruption, invoicing and payment disputes, or emergency equipment deployment• Owned AMZL change management procurement for operations improvement and execution across 70 North America sites• Maintained and drives compliance lead time for all sourcing to delivery cycles to support short lead, critical projects • Improved lead time performance within the procurement process ensuring timely delivery of goods and services to meet business requirements • Liaised with the A/P department in regards to invoices, supplier holds and cost discrepancies; regularly resolving 25 internal and 5 vendor escalations weekly• Partnered with internal customers to positively influence spending decisionsVendor management and education; regularly on boards new vendors to support AMZL and help them scale at an Amazon rate• Lead Procurement Calls with vendors regarding project status of new initiatives, launches, and barriers• Create, improve and document tools or processes that recognize and address customers, vendor and cost management needs

-Work with a variety of departments to enhance and modernize existing systems used in the disbursement of financial aid to the UCSB Community.- Analyze system requirements, and support the deployment of a new aid delivery through project coordination.- Review, analyze, and evaluate business processes, existing systems, user needs and technology opportunities, and-provide a detailed description of needs, program and system functions, and steps required to develop, and/or modify software programs.-Use analytics, critical thinking, and problem solving skills to develop and execute projects that support Office of Financial Aid and Scholarships in better serving the students.-Develop dashboards that presented data to forecast impacts of different decisions for upper management through charts and graphs.-Redesign business processes and tools that decreased processing time and increased accuracy.-Maintains a variety of schedules, records, and notes pertaining to the tracking of releases and fixes through testing andproduction environment.-Create a financial model that predicts the impact of key factors impacting the program such as student dropout rate, student growth rate, loan maxes, etc. on approximately $350 million in aid awarded.-Create business rules, in a dedicated financial aid processing software, that manages security, creates data discrepancy tickets, and automates data processing.

-Manage day-to-day operations of all departments, including customer service, administration, training, shipping, and collections, to ensure efficient operations.-Promote company efficiency by leading cost reduction projects and improvement initiatives such as the implementation of a new ERP system, new operating, and accounting procedures.-Collaborate with Director of Operations to restructure warehouse organization; create policies and procedures; and train warehouse staff to reduce pick/pack by approximately 33%. Created metrics to keep track of operational efficiency in shipping department and ensure all operational requirements are being met.-Gather business requirements and communicate all company requirements to ERP vendor the exact operational needs of Cotton Heritage.-Collaborate with ERP vendor to document all business needs not being met by software and manage projects with ERP vendor to ensure an efficient solution.-Collaborated with Director of Operations to created detailed policies and procedures for all departments so employee clearly understand duties and work in an efficient manner. -Serve as liaison between upper tier clients and assist sales team in managing relationship to ensure operational excellence. Provide all back end support to customer to ensure that they receive the highest level of customer service.

-Received training and performed duties for approximately 2-3 months in each department of Cotton Heritage to gain perspective in Sales and Marketing, Customer Services, Accounting, Operations, and Shipping.-Collaborated with senior management to identify and report strengths and weaknesses in each department.-Identified specific processes that required improvement in order to increase efficiency and meet operational requirements. -The identification of these deficiencies significantly helped in redesigning processed and procedures to create a more efficient, productive, and ambient workplace. -Used working knowledge of various departments to train and evaluate employees and process throughout the company; determine workforce requirements for departments and assist with hiring process for employees. -Collaborated with Director of Operations to place purchase orders with supplier in order to maintain sufficient levels of inventory.-Closely analyzed three years of sales history to identify trends and investigated in any gaps in sales so that the sales team would be able to take advantage of any missed opportunities.

-At Gompers Middle School, I collaborated with 6th grade teachers in providing whole class support for 60+ students while providing individualized attention (1:1 and small group) to 10 students who showed early warning indicators in attendance, behavior, and course performance. -Enhanced school climate through morning, lunch, after-school clubs and school wide initiatives; organized projects and events focused on improving the surrounding community and school environment. -Developed and implemented a grassroots campaign allowing over 280 students to receive computers at home to support academic pursuits. -Improved CST test scores by 10 % through facilitating workshops, seminars and activities aimed at improving literacy and mathematics among 300 students.