Handling Service Replacement Mobile Accessories...

 Handling Service Operation at PAN India level. Coordinating with all Authorized Service Partners to Close the Jobs. Handling Escalations for all Authorized Service Partner & Distributer. Search & Appoint New Service Partner as per Company Location Requirement. Handling Service CRM (Customer Relationship Management System) Software for Service. Giving the CRM Training to all ASP. Handling Company Dispatched Material & Receiving claims of couriers Making… Show more  Handling Service Operation at PAN India level. Coordinating with all Authorized Service Partners to Close the Jobs. Handling Escalations for all Authorized Service Partner & Distributer. Search & Appoint New Service Partner as per Company Location Requirement. Handling Service CRM (Customer Relationship Management System) Software for Service. Giving the CRM Training to all ASP. Handling Company Dispatched Material & Receiving claims of couriers Making Service MIS Report on Daily Basis and Share with Management. Handling all DOA cases which received from All Service Center. Visit and Audit on ASP and Branches as per Management Instruction. Maintain DOA Report and Control DOA Ageing with ASP Handling DOA Control Team. Resolve Queries & Escalation Regarding Service of Customer End. Show less

Zen Mobile, A Sister Concern of The Teleecare Group which has been a part of the telecom industry from its inception was formed in November 2008. The Teleecare Group has great experience in managing and distributing the best mobile brands in India during the last 15 years. Zen mobile has been certified by the Indian Cellular Association for its genuine products. The Zen mobile (www.zenmobile.in) has started his business to serve his clients mobile phone accessories requirements. ROLES &… Show more Zen Mobile, A Sister Concern of The Teleecare Group which has been a part of the telecom industry from its inception was formed in November 2008. The Teleecare Group has great experience in managing and distributing the best mobile brands in India during the last 15 years. Zen mobile has been certified by the Indian Cellular Association for its genuine products. The Zen mobile (www.zenmobile.in) has started his business to serve his clients mobile phone accessories requirements. ROLES & RESPONSIBILITIES:- Look after 410 ASC’S of all over India. Look after L4 pendency & Coordinate with ASC’S. Prepare the MIS & Submitted to the Management. Daily Handling National Logistic Activities. Prepare Monthly Docket Dispatch Detail. Auditing & Monitoring the CRM all over India job entry. Prepare the weekly, Monthly Report of Pendency of ASC’s. Resolve the escalation cases of ASC’s end. Give Training of company login CRM (Customer Relationship Management System). Solve Service related queries of Service Partners. Take immediate action to give Smooth & Better Service to Customer. Coordination with Vendors Znet Server, Condour Software, Dhrishti & Hero BPO Call Center. Monitoring Call Center Activities and share Summary Data to Management. Show less