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Kunal Mahajan Email & Phone Number

Senior Manager Customer Operations at Danlaw Technologies India Limited
Location: South Delhi, Delhi, India 5 work roles 2 schools
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Current company
Danlaw Technologies India Limited
Role
Senior Manager Customer Operations
Location
South Delhi, Delhi, India
Company size
135 employees

Who is Kunal Mahajan? Overview

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Kunal Mahajan is listed as Senior Manager Customer Operations at Danlaw Technologies India Limited, a with 135 employees, based in South Delhi, Delhi, India. AeroLeads shows a matched LinkedIn profile for Kunal Mahajan.

Kunal Mahajan previously worked as Senior Manager at Danlaw Technologies India Limited and Manager Customer Experience at Danlaw Technologies India Limited. Kunal Mahajan holds Master Of Business Administration (Mba), Information Technology, B from Sikkim Manipal University - Distance Education.

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Danlaw Technologies India Limited

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About Kunal Mahajan

With over 14 years of dedicated experience in customer experience management, I have honed my skills in steering comprehensive strategies that elevate customer satisfaction and loyalty. My journey has been marked by a profound understanding of the intricate dynamics of customer relations, particularly within the realms of automotive telematics and AIS 140 empanelment.My expertise extends to collaborating closely with Original Equipment Manufacturers (OEMs) to integrate advanced telematics solutions. This collaboration not only enhances the product offerings but also ensures compliance with the Automotive Industry Standard (AIS) 140, setting a benchmark for safety and emergency services in public transportation systems.My role as a Senior Manager in Customer Experience has allowed me to lead teams towards achieving exceptional service standards, leveraging data-driven insights to anticipate customer needs and tailor services accordingly. My approach is rooted in the belief that at the heart of successful telematics implementations is a profound commitment to user-centric design and functionality, ensuring that technology serves as a bridge to better customer relationships, rather than a barrier.

Current workplace

Kunal Mahajan's current company

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Danlaw Technologies India Limited
Danlaw Technologies India Limited
Senior Manager Customer Operations
hyderābād, telangana, india
Website
danlawtechnologies.com
Employees
135
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5 roles

Kunal Mahajan work experience

A career timeline built from the work history available for this profile.

Manager Customer Experience

Danlaw Technologies India Limited

New Delhi, Delhi, India

Managing the Customer Support for Field issue of Pan India for OEM Customer.Managing the Manufacturing Plant support for North and East India Region.AIS140 Empanelment.New Product Support.

Jan 2021 - May 2023

Deputy Manager Customer Experience

Arya Omnitalk Wireless Solutions Private Limited

New Delhi Area, India

Responsible for Implementation, Service Delivery & Customer support for North India. lead large teams of resources in North India of management & Managed more than 12 K +Plus VTS Devices in region Conducted technical presentations for Proof of Content and product/service for business development of GPS based Vehicle solutions, BPO software solutions and customized productsResponsible for project delivery , implementation, Installation Commissioning including management in GPS based products, Public Transportation projects, Employee security and taxi management projects. Involved in collaboration with Service Partners for providing consolidated communication solution to customers at the same time coordinating with consultants/licencors/statutory bodies for compliance of requirements.Responsible for revenue realization maintains up time/SLA, Customer & Staff Satisfaction Coordinated implementation of various projects for national clients in various.

Jul 2016 - Jan 2021

Assistant Manager Customer Support

Arya Omnitalk Wireless Solutions Private Limited

New Delhi Area, India

Managed daily operations for a team of customer support representatives.Acted as an escalation point for customer satisfaction issues that were of a highly sensitive and timely nature.Collaborated with members of the management team to provide leadership and direction to employees throughout the Support department.Create effective customer service procedures, policies, and standards.Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.Maintain accurate records and document all customer service activities and discussions.Assess service statistics and prepare detailed reports on your findings.

Dec 2010 - Jul 2016
Team & coworkers

Colleagues at Danlaw Technologies India Limited

Other employees you can reach at danlawtechnologies.com. View company contacts for 135 employees →

SK Sandeepreddy K Sandeepreddy K Colleague at Danlaw Technologies India LimitedHyderabad, Telangana, India View → SK Sathis Kumar Sathis Kumar Colleague at Danlaw Technologies India LimitedChennai, Tamil Nadu, India View → SP Shireesh Phal Shireesh Phal Colleague at Danlaw Technologies India LimitedPanaji, Goa, India View → NP Naveena Potharlanka Naveena Potharlanka Colleague at Danlaw Technologies India LimitedHyderabad, Telangana, India View → SK Srikanth Kumar Srikanth Kumar Colleague at Danlaw Technologies India LimitedHyderabad, Telangana, India View → DH Dhintakurthi Haritha Dhintakurthi Haritha Colleague at Danlaw Technologies India LimitedHyderabad, Telangana, India View → HS Hemasree Seggyem Hemasree Seggyem Colleague at Danlaw Technologies India LimitedHyderabad, Telangana, India View → SN Sandhya Namburi Sandhya Namburi Colleague at Danlaw Technologies India LimitedHyderabad, Telangana, India View → VE Vinay Eswar Vinay Eswar Colleague at Danlaw Technologies India LimitedEast Godavari, Andhra Pradesh, India View → BK Bharath Kumar Bharath Kumar Colleague at Danlaw Technologies India LimitedHyderabad, Telangana, India View →
2 education records

Kunal Mahajan education

FAQ

Frequently asked questions about Kunal Mahajan

Quick answers generated from the profile data available on this page.

What company does Kunal Mahajan work for?

Kunal Mahajan works for Danlaw Technologies India Limited.

What is Kunal Mahajan's role at Danlaw Technologies India Limited?

Kunal Mahajan is listed as Senior Manager Customer Operations at Danlaw Technologies India Limited.

Where is Kunal Mahajan based?

Kunal Mahajan is based in South Delhi, Delhi, India while working with Danlaw Technologies India Limited.

What companies has Kunal Mahajan worked for?

Kunal Mahajan has worked for Danlaw Technologies India Limited and Arya Omnitalk Wireless Solutions Private Limited.

Who are Kunal Mahajan's colleagues at Danlaw Technologies India Limited?

Kunal Mahajan's colleagues at Danlaw Technologies India Limited include Sandeepreddy K, Sathis Kumar, Shireesh Phal, Naveena Potharlanka, and Srikanth Kumar.

How can I contact Kunal Mahajan?

You can use AeroLeads to view verified contact signals for Kunal Mahajan at Danlaw Technologies India Limited, including work email, phone, and LinkedIn data when available.

What schools did Kunal Mahajan attend?

Kunal Mahajan holds Master Of Business Administration (Mba), Information Technology, B from Sikkim Manipal University - Distance Education.

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