Kunal Gopalani Email & Phone Number

Ahmedabad, Gj, In

Toronto, Ontario, Canada

Primary account - TELUS

Bank of Montreal

Toronto, Ontario, Canada

Bank of Montreal

• Dealing with members of the public on alternative route during repair of railway lines.• Conducting payment transactions and answering questions regarding train schedule for passengers.• Answering train-related queries, such as train times, delays and ticket information• Helping customers and passengers who have mobility issues.• Manning the station information point.• Carrying out security reviews and patrols.

Toronto, Ontario, Canada

• Day to day execution and management of client communications and new inquiries, including inbox management and upkeep.• Managing internal and external advertising projects• Calendar coordination and logistics scheduling to ensure a smooth and continuous workflow.• Writing ad copies and creating graphics for clients’ campaigns following a tried and tested formula.• Virtual support for the onboarding of clients, launches and new/on-going programs.• Designing Facebook ad campaigns for all clients, that are majorly from the coaching and apparel industry.• Creating offline events, custom conversions for lead ads, conversions api (CAPI) integration, domain verification and setting-up top 8 events from the server.• Internal social media management for Instagram including support in filming reels and videos.

St. Catharines, Ontario, Canada

• Designing Facebook Ad campaigns for small and medium sized businesses who want to advertise on the Facebook family of apps.• From ad objectives, to targeting and measurement, discovering new strategies used by similar businesses in the advertisers’ market and industry.• Help in creating ad copies.• Making optimizations on current campaigns and tracking campaign performance.• Installing tracking pixels and receiving events information to reach a specific targetmarket.• Tackling IOS 14.5 changes and optimizing campaigns based on server events.• Third party app integrations for online shop setups such as Shopify andWooCommerce.• Creating product catalogues and setting up Instant Experiences for enhancedconsumer experience.• Optimizing landing pages on a website for improved KPIs (sales, reach,engagement).• Stay up to date on the latest features and give strategic advice to help make theads more effective based on the current market trends.

Toronto, Ontario, Canada

- Promptly responding to customers’ information requests, complaints and inquiring about their preferred delivery schedules - Collection of inbound packages and processing them according to preferred delivery schedules - Processing transactions and keep a track payment schedules - Keeping an up-to-date knowledge of the services provided in order to better help the customer’s needs and meet their expectations - Using Salesforce to track packages, update the information according to the changes required. - Verifying identification for the outbound packages - Maintenance of payment receipts and customer feedbacks for the supervisor to take further actions.

Ahmedabad Area, India

• Strategized and developed a customer flow based on the local realities. Integrated this customer flow to the standards of the organisation. • Facilitated the value delivery in a way that results into the brand advocacy.• Ensured that the exchange participants had a vivid experience while their stay in Ahmedabad.• Managed and trained a team size of 5 people.Key Achievements – - Deliberately developed a customer flow with an instruction manual to carry out the customer flow and also devised the resources needed to do so.- Facilitated and delivered the value that was promised, resulting into the highest Net Promoter Score (NPS) in the Asia-Pacific network.- Developed and delivered Training Sessions on adapting to the rapidly changing environment and time management.

Master'S Degree, Marketing

Master'S Degree, Human Resources Management/Personnel Administration, General

Bachelor Of Business Administration - Bba, Human Resources Management/Personnel Administration, General