• Specialized in managing booking availability for online travel agencies using Bokun’s booking management system. • Delivered technical support for API integrations and website development, enhancing travel agency operations. • Enabled suppliers to list their tours on Google Things to Do through API, and supported full website creation, including design and functionality. • Strengthened skills in web development, API integration, and technical troubleshooting, while improving client solutions and enhancing user experience.

• Delivered technical support to customers, troubleshooting and resolving a wide range of technical issues. • Oversaw a team, guiding them in effective problem-solving and ensuring high standards of customer service. • Developed strong leadership and management skills, balancing team responsibilities with customer needs. • Demonstrated expertise in de-escalating situations and managing dissatisfied customers, providing quick and effective resolutions while enhancing overall customer satisfaction.

• Specialized in debt recovery, engaging with customers to negotiate and secure repayment plans. • Excelled in managing difficult conversations, resolving conflicts with professionalism, and employing strategic communication. • Enhanced skills in negotiation, problem-solving, and customer relations while strengthening my work ethic and adaptability.