Kunal Gupta

Kunal Gupta Email and Phone Number

Director Client Delivery at NTT DATA | MBA (IIM-S) | Committed to Giving Back & Empowering Future Leaders with Uncharted @ NTT DATA, Inc.
Kunal Gupta's Location
Noida, Uttar Pradesh, India, India
Kunal Gupta's Contact Details

Kunal Gupta personal email

About Kunal Gupta

With over 21 years in IT services, I am a Director at NTT DATA, leading multi-million-dollar accounts in the finance, insurance, and infrastructure sectors. Currently pursuing an Executive MBA from Indian Institute of Management (IIM) Sirmaur, I leverage advanced management insights to drive strategic growth, client satisfaction, and operational excellence.At NTT DATA, I manage high-stakes engagements with budgets exceeding $10 million. My approach emphasizes data-driven strategies to optimize pricing and efficiency, recently transforming a $700K Fortune 500 insurance account from an irate client to a valued partner with a 30% margin increase. Known for my focus on client-centric solutions, I build strong, lasting partnerships and deliver measurable impact.Key Achievements1. Revitalizing Client Relationships: I resolved critical pain points for a major insurance client, enhancing satisfaction and driving a 30% margin improvement, underscoring my commitment to customized, results-driven strategies.2. Operational Efficiency: By establishing a PMO Center of Excellence and integrating RPA bots, I drove a 30% cost reduction and 15% year-over-year savings, achieving sustainable efficiency.3. Strategic Expansion: I managed a $15M data centre account expansion, achieving a 60% margin through resource optimization and successful contract renewals.4. Technology-Driven Transformation: Through RPA and platform upgrades, I reduced call volumes by 20% and increased revenue by 10%, showcasing the power of technology to enhance client outcomes.Bridging the Gap with UnchartedDuring my present MBA, I recognized a gap between academic learning and the skills needed in the corporate world. To address this, I created Uncharted: Embracing the Unknown, a platform dedicated to equipping MBA students with practical insights for their careers. I am passionate about speaking to students and young professionals as my way of giving back to society and guiding them to navigate the corporate landscape with resilience and adaptability. This commitment led to an invitation to speak at IIM Sirmaur, where I shared perspectives on tackling business challenges and embracing change. My work with Uncharted embodies my dedication to mentorship and social responsibility.SummaryAn MBA candidate at IIM Sirmaur and founder of Uncharted community, I am driven by a passion for impactful leadership, client success, and giving back. I look forward to bringing my blend of technical expertise, strategic insight, and dedication to innovation to a forward-thinking organization.

Kunal Gupta's Current Company Details
NTT DATA, Inc.

Ntt Data, Inc.

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Director Client Delivery at NTT DATA | MBA (IIM-S) | Committed to Giving Back & Empowering Future Leaders with Uncharted
Kunal Gupta Work Experience Details
  • Ntt Data, Inc.
    Client Delivery Director
    Ntt Data, Inc. Jan 2011 - Present
    India
    Significant AchievementsFortune 500 InsuranceSpearheaded Robotics Transformation Project that reduced 20% calls to the Desk and increasing revenue by 10%Instituted L1.5 Desk for Deskside support achieving a cost reduction of 40% to customer and increasing revenue by 15%Crafted proposals to transform customers' IVR and ServiceNow platforms with an estimated 30% overall marginNegotiated renewals and revised SLAs/cost model measurements, culminating an increase of 19.6% margin against last contract cycleRecovered lost revenue by making outbound calls billable items drawing in 5% monthly revenue growth.Fortune 500 Financial InvestmentDevised automated process to streamline invoice release & slashed 30 hrs/wk in billable resource time, with cost savings of $20K/mo.Conducted negotiations with the customer to successfully include a 10% COLA provision to counter market inflationFortune 500 BankingDelivery owner for 10 service offerings supporting 24K users across 1,200 North American sitesOrchestrated a PMO Centre of Excellence to realize over 75 facility projects with a 10-month completion target, achieving a 30% cost savings.Established a multi-country service desk support model with client dedicated operation centre'sDeveloped an offshore advanced technical remote support model recording a 35% decrease in technician dispatches, an 18% cost reduction, quicker resolution ticket times, and an increase in customer satisfactionSignificant Achievements:Championed project with a 27K user base across 4 locations for a seamless transition, onboarding of 15 telephony engineers within 1.5 months, along with successful implementation of monitoring tool enabling $200K with zero disruption to usersLed a US $9M project to migrate 50+ customer telephony accounts from UCCE to the PCCE platformExecuted company wide US $10M large & complex projects for network segregation from Dell to NTTD with 35 onshore & direct reports
  • Genpact Pvt Ltd.
    Consultant
    Genpact Pvt Ltd. Jan 2009 - Jan 2011
    Hyderabad Area, India
    Genpact Hyd/Gurgaon, IndiaConsultant Jan 2009 - Jan 2011Significant achievementsPre-sales lead to establishing new sales designs and roadmaps, on multiple professional and designing services proposal responses awarding multiple client opportunities totaling $ 9MDesigned Technical Architect for the Implementation of Active Directory Win 2008 R2 with a team of 25 engineers
  • Tata Consultancy Services
    Assistant System Engineer
    Tata Consultancy Services Feb 2006 - Feb 2009
    Significant achievementsTechnical Lead for managing the Citrix farm & Active Directory domains for Fortune 500 companiesLed the Technical Migration projects for migration from NT domains to Active Directory domainsImplementation of Solarwinds/ BMC tool
  • Convergys
    Microsoft Enterprise Platform Support
    Convergys Aug 2003 - Jan 2006
    Gurugram, Haryana, India
    System Engg Aug 2003 -Feb 2006Reviews & tracked incidents, maintained correspondence with customers via phone & email to aid resolution of complex active directory issues and reduce risk of escalation

Kunal Gupta Education Details

Frequently Asked Questions about Kunal Gupta

What company does Kunal Gupta work for?

Kunal Gupta works for Ntt Data, Inc.

What is Kunal Gupta's role at the current company?

Kunal Gupta's current role is Director Client Delivery at NTT DATA | MBA (IIM-S) | Committed to Giving Back & Empowering Future Leaders with Uncharted.

What is Kunal Gupta's email address?

Kunal Gupta's email address is ku****@****ail.com

What schools did Kunal Gupta attend?

Kunal Gupta attended Indian Institute Of Management Sirmaur, Dr. Babasaheb Ambedkar Marathwada University, Aurangabad.

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