Kunal J. Email & Phone Number

As a dedicated and accomplished professional in the Sales and Customer Service industry, I am seeking a deserving profile that can utilize my expertise and innovative hospitality skills to contribute towards maintaining the integrity and work ethics of the working environment, thereby upholding the reputation of the organization.Currently serving as an Assistant Manager - Ticket Sales at Mumbai Metro Operation PVT. LTD, I have been responsible for ensuring the smooth day-to-day operations of ticket offices, ticket operating machines, customer care officers, audit & cash room, lost & found, and customer service at the station. As a Senior Shift Supervisor at Mumbai Metro Operation PVT. LTD and Metro One Operation PVT. LTD, I was in charge of supervising the working of all the ticket selling officers and customer care officers working in my shift. I have also assisted with on-job training, team handling, and roaster management.In my previous roles, I have gained extensive experience in delivering outstanding customer service, as well as sales and retail operations management. During my tenure at Tata Starbucks as a Shift Supervisor, I ensured prompt and quality customer service while maintaining a clean and comfortable store environment. As a Sales Associate at Burger King (London UK), I interacted with customers, received orders, processed payments, and responded appropriately to customer issues while following the 'Have it your way' service philosophy.I have successfully completed an Internal Auditor Training course on Occupational Health and Safety Management Systems (ISO 45001:2018 Standard) by Bureau Veritas in December 2018.With an MBA in Hospitality and Tourism Management from the Australian Institute of Business, a B.Sc in Hospitality & Tourism Studies from Padmashree Dr. D.Y. Patil University, I have a solid educational background to complement my experience in the industry.I am a detail-oriented professional who can handle multiple tasks and meet deadlines in pressure situations. I possess a proven ability to apply acquired knowledge and skills effectively and have been highly motivated and enthusiastic with a positive approach in everything I do.My key skills include Station Operation, Team Management, Team Leading, Operations Team Handling, Hospitality Management, Customer Service Operations, Customer Relationship, Customer Care, Retail Sales, Revenue Management, and Employee Development.I am confident that my experience, education, and skills make me an ideal candidate for any role in the Sales and Customer Service industry,

Listed skills include Food And Beverage, Customer Service, Restaurants, Hotel Management, and 17 others.