Adjunct Professor for Emerging Technologies MBA level course

Pre-seed SAFE, Series A, Convertible Note

Pre-seed SAFE

Series D Investor

Family owned investment company focused on real estate investing and technology angel investments. Currently manage and operate four rental properties in the State of Minnesota. Angel investor and advisor for three technology start-ups (Series A and D).

Winnebago is the flagship brand under Winnebago Industries. Responsible for multiple teams including Marketing, Strategy Projects, Strategic Planning and Business development (M&A) for our Motorhome, Towables and Specialty Vehicles Business Units.Additionally own P&L responsibility for the Specialty Vehicles Business.

Responsible for two (2) distinct roles. Led overall customer experience strategy – utilizing customer insights to develop and deliver customer and employee oriented programs. Separately, one of the key leaders who oversaw Tesla’s growth strategy in India, Singapore, Japan, Korea, Australia and New Zealand.- Completed a customer strategy assessment to develop a robust roadmap and business case to support a customer-centric transformation. Launched phase one of roadmap in one quarter, focused on developing an overarching vision and mission of customer experience, as well as cultural behavior transformation called the Tesla Experience. Executed phase 2 and 3 of roadmap focused on customer insights, measurement, programs, training and governance.- In coordination with Asia Pacific sales team and key internal functions (e.g. supercharging, real estate, homologation, policy, finance, legal), developed the 2021 Pacific country growth strategy, resulting in 3x in-year volume growth and on average cost savings of 20%.- Partnered with key leaders for Singapore and India to execute Tesla’s market entry – key coordination across engineering, legal, finance, tax, sales, service, real estate, etc. (India ultimately on-hold)

Stratasys is a global leader in additive technology solutions for industries including Aerospace, Automotive, Healthcare, Consumer Products and Education. I led Stratasys' 3D printing services unit, which focused on driving the adoption, application and impact of 3D Printing industry wide.- Own the services P&L- Responsible for building, leading and managing all aspects of the services business unit: portfolio of offerings, go-to-market strategy, marketing/branding strategy, internal alignment, organization structure, team development, operational metrics, client management and lead generation/revenue. - Managed a global team of eight resources between Americas and Europe

Responsible for selling and delivering strategic business transformation programs, managing teams, resourcing needs, budgets and client targets. Leadership and Innovation - Led the development for Accenture’s Modern Support offering, a new business model to customer service that drives a customer-first culture removing traditional metrics of AHT, FCR, etc while reducing overall costs and improving CSAT.- Authored multiple Accenture published POVs: “From Lip Service to Customer Service” and “What’s your company’s AI IQ?” - Authored multiple patents (see below)- Spearheaded 100+ brainstorming sessions between strategy, operational, sales, marketing and service executives of Fortune 500 companies using human centered design principles that determined future state CX / digital strategies. People Development- Continuously managed a team (up to 25), ensuring project execution and professional development. - Led ‘Inclusion and Diversity’ goals for the Customer Strategy Practice and Midwest Region. Strategic Management and Execution- Managed the design, strategy and delivery of a next generation, AI powered digital assistant for a North American telecommunications company that is estimated to realize $150M (20%) in operational efficiency savings. Led a team of 25 cross-functional resources including design (UX/UI), customer experience, and strategy. Team won CIO 100 Award of the year. - Re-invented a Global Technology company’s customer support strategy to increase customer, employee and product satisfaction while optimizing cost. Led multiple innovation, experimentation and analytics teams that drove over 30% CSAT, 20% PSAT and 40% ESAT improvement. Team developed proprietary machine learning algorithms, engineered new employee tools, and designed new organization structure. - Led dozens of three to five-year blueprints designing and prioritizing disruptive, game-changing multi-channel customer experiences for sales, marketing and service organizations.

Strategic advisor for the overall Meda long term transformation. Completed a program and ecosystem assessment and aligned stakeholders to develop and implement a long-term transformation strategy (e.g. effectiveness of business units / funding practices).