Kunal Thakker Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

Managed finances and wages & stock control to meet budgets and targets.Implemented strategies such as upselling & forecasting to optimise revenue.Cultivated strong customer relationships using CRM, prioritising customer experience andenhancing loyalty and retention.

Takapuna, Auckland, New Zealand

Takapuna, Auckland, New Zealand

Merredin, Western Australia, Australia

Ran operations, inventory control, staff training and social media marketing.Developed positive relationships with customers, suppliers and stakeholders.

Perth, Western Australia, Australia

Directed daily operations and trained & mentored new recruits.Analysed sales trends and customer feedback to refine service offerings and improveprofitability, demonstrating data-driven decision-making skills.

Auckland, New Zealand

Managed Members' Dining Room and operations, ensuring seamless member experiences.Collaborated with head sommelier and head chef to develop menus.Ensured the team and the facility were in compliance with Council health and safetyregulations, highlighting attention to detail and regulatory awareness.Designed a service manual and implemented training.

Served a global clientele of diverse ages and abilities on 800+ international flights.Engaged in the '360 Feedback' system across the hierarchy to achieve team KPIs.Ensured passenger safety and comfort while adhering to strict regulations andprotocols, successfully completing annual first aid and fire safety trainings

India

Assisted Microsoft customers in product activation and understanding serviceinformation, managing a large flow of calls, with strong communication skills.Handled client concerns, using effective negotiation skills.Maintained accurate records and documentation of customer interactions, ensuringcompliance with company policies and procedures.

India

Provided customer service to USA bank credit card holders, by managing card blocking& unblocking, account openings & closures, identity verification and issue resolution.Consistently surpassed performance metrics, maintained high customer satisfactionratings by providing top-tier technical support, addressing account inquiries, andemploying strong.

India

Completed reservations and registration formalities for smooth hotel operations.Greeted and provided personalised service to guests, anticipating their needs &preferences, and successfully upselling rooms & other services of the hotel.Handled guest feedback professionally & promptly, ensuring guest satisfaction.Delivered exceptional guest experiences.

Graduate Diploma In Hotel Management, Hospitality Administration/Management

1 Year Diploma, Flight Attending & Tourism Mgt, I St Class

3 Year Diploma, Hotel Management, 1St Class