Kunal Puri

Kunal Puri Email and Phone Number

Vice President, Customer Success @ Infosys Equinox
Mumbai, MH, IN
Kunal Puri's Location
Greater Chicago Area, United States, United States
About Kunal Puri

I am an accomplished digital transformation leader with with a track record of delivering business value by combining strategic goals with technology expertise and effective program management across sectors including Healthcare, Retail, CPG, Pharmacy and PBM and Banking. I am seasoned in leading enterprise scale programs spanning multiple business units with a focus on innovation, customer experience and operational efficiency by leveraging modern and emerging technologies and agile development practices. A design thinking enthusiast, I am a results-oriented professional and have been recognized for taking on major initiatives, adapting to rapidly changing environments and resolving critical issues. I have received awards for extraordinary program leadership from both my clients and my company.Specialties: Design ThinkingProgram and change managementCustomer Experience, Personas and JourneysOmni-Channel Commerce, Subscription Management, Loyalty & Digital Marketing Retail & Consumer Goods - eCommerce, Digital Marketing, Store Processes, DSD, QSR Healthcare - Pharmacy Operations, Claims Adjudication & PBM OperationsBusiness Process Design, Software Package Selection, Design, development, implementation and validation of systemsApplications Rationalization

Kunal Puri's Current Company Details
Infosys Equinox

Infosys Equinox

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Vice President, Customer Success
Mumbai, MH, IN
Kunal Puri Work Experience Details
  • Infosys Equinox
    Vice President, Customer Success
    Infosys Equinox
    Mumbai, Mh, In
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  • Infosys Equinox
    Vice President, Customer Success
    Infosys Equinox Sep 2019 - Present
    San Francisco, California, Us
    Infosys Equinox is the industry leading cloud native, headless, microservices based ecommerce platformCustomer Success leader focused on delivering business value for all Infosys Equinox Customers around the globe. Also responsible for extending the core microservices based ecommerce platform for specific industry solutions (CPG, Grocery, Fashion, QSR among others).
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  • Kellogg Company
    Global Director / Principal - Ecommerce Product Owner - B2B & Dtc
    Kellogg Company 2019 - 2019
    Battle Creek, Michigan, Us
    End to End leader for Global B2B & D2C eCommerce technology platforms - Capability Definition, Activation and Adoption- Platform Implementation and ongoing Operations - Budgeting and Financial Management Global Product owner for the Salesforce B2B Commerce Cloud (Cloud Craze) platform and overall eCommerce ecosystem including the associated integrations for Payments (Adyen), Whatsapp (Nexmo), DAM (Adobe), PIM (Stibo Step), Tax and Analytics.Partnering closely with the Business to ensure technology strategies align with business models and needs across 20+ international markets. Responsible for providing the platform, tools and services to enable business growth in high growth markets.https://mercadoeconsumo.com.br/2021/08/30/kellog-brasil-revendedores-plataforma-online-b2b/ https://www.mykellogg.com.br/ccrz__CCPage?pageKey=p_home&store=Parati
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  • Hcl Technologies
    Snr. Director, Customer Experience Practice Leader
    Hcl Technologies 2016 - 2019
    Noida, Uttar Pradesh, In
    Responsible for guiding clients (across industries) to plan significant digital transformations and establish robust, scalable and efficient digital operations. Also responsible for market trends analysis and creation of thought papers/ PoV's for specific industries and innovation driving new business models.• Fuel, QSR and Convenience Retailer – Overall solution architect defining a 3-year digital transformation program to re-define the way the company interacts with its customers. Key thrust areas include Digital Engagement, Loyalty, Ordering, Payments, Inventory, Analytics and CRM• Loyalty Program Leader for a 2-year customer engagement initiative with a goal to drive additional engagement, visits and sales. Key thrust areas include Voice Ordering, Loyalty, Store Operations, Order Accuracy and Predictive Analytics
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  • Hcl Technologies
    Director, Ecommerce And Digital Transformation
    Hcl Technologies 2015 - 2016
    Noida, Uttar Pradesh, In
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  • Anthem, Inc.
    Snr Manager It Strategy
    Anthem, Inc. 2013 - 2015
    Indianapolis, Indiana, Us
    - Led an enterprise-wide benchmarking of IT capabilities, with a goal of optimizing enterprise IT operations and increasing spend on transformation projects by 20%- Led the definition and launch of an Applications Rationalization program involving an exhaustive review of 700+ applications aiming to reduce overall IT spend by 35% over 4 years - Led the definition of an applications Total Cost of Ownership(TCO) Model covering $1B of IT spend - Supported key aspects of the IT Trends report created by our team including a three year roadmap covering scope for Personalization, Big Data, Predictive Analytics, Mobility, Social Media and Consumerization of IT in Healthcare
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  • Infosys Consulting, Inc.
    Principal
    Infosys Consulting, Inc. 2010 - 2013
    Bangalore, In
    Principal Consultant focused on Multi Channel Commerce, DigitalOperations, Store and Pharmacy Operations.Most recently, led a 150+ member geographically distributed team that developed an industry leading loyalty platform from scratch in 15 months. Received the Infosys Chairman's award for excellence, the Client CEO's award for excellence and a personal recommendation form the Client CIO for leading this program.
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  • Infosys Consulting
    Senior Consultant
    Infosys Consulting 2007 - 2010
    Bangalore, Karnataka, In
    Snr Consultant focused on Retail Store Operations, Multi Channel Commerce and Pharmacy Operations.Authored 3 whitepapers on Retail and Pharmacy Operations and ECommerce optimization and excellence
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  • Infosys Consulting
    Consultant
    Infosys Consulting 2000 - 2007
    Bangalore, Karnataka, In
    Business Consultant focused on Pharmacy and Store Operations
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  • Netscribes India Pvt Ltd
    Associate
    Netscribes India Pvt Ltd Aug 2000 - Oct 2000
    New York, Ny, Us
    Associate focused on Indian Chemical, Pharmaceuticals and Oil&Gas Industry
    View

Kunal Puri Education Details

  • The University Of Chicago Booth School Of Business
    The University Of Chicago Booth School Of Business
    Executive Mba
  • Shivaji University
    Shivaji University
    Chemical Engineering
  • Jai Hind College
    Jai Hind College
    Science
  • G D Somani
    G D Somani
    General

Frequently Asked Questions about Kunal Puri

What company does Kunal Puri work for?

Kunal Puri works for Infosys Equinox

What is Kunal Puri's role at the current company?

Kunal Puri's current role is Vice President, Customer Success.

What schools did Kunal Puri attend?

Kunal Puri attended The University Of Chicago Booth School Of Business, Shivaji University, Jai Hind College, G D Somani.

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