• Single POC for customer from the order booking until Handover of the project• Coordinating between teams for planning dispatches and installation (Designers, Project Managers, Community Manager, External Vendors, Finance and Production team)• Ensure final payments from the customers (Sending out mails for final payment, project updates• Retaining the cancellation customer by resolving their issues and giving a delightful experience until Handover• Follow up from customers over call & mails for achieving the revenue targets• Creating groups for all projects for internal coordination• Sending out mails for final NPS to the customers, updating NPS data, warranty documents• Handling customer escalations during the design stage, production/installation & post installation stages.• Planning the Mid Mile Delivery and Last Mile Delivery of materials • Was awarded the Best CSR for Pune and Nagpur cluster for July 22, July Aug Sep 22 Quarter, April May June & Oct Nov Dec 23 Quarter, Jan and March 2024• Was awarded the top contributor for Pune for the month August 2022• Has been featured in Moments of Truth CSR Pan India 6 times in 12 months.

Telecom• Providing first line solution to O2 UK pay monthly customer• Helping the customers in solving the technical issues with the device by troubleshooting and raising the ticket and keeping follow-up until resolved• Sorting the issues related to unlatching device, port in queries, billing etc.• Updating the team with the Quality updates to improvise and drive the Quality score of the team• Taking one to one session with advisors to train them and improve the score • Was awarded Extra-Miler Individual for the Quarter July 2020 – September 2020 and for the Quarter October 2018 – December 2018• Was also the Star of the Month for July, Aug and Sep 2020• Handling the team of 20 FTE’s along with the Team Manager and training them with new SOPRetail • Handling the retail customers of Next• Helping the customers in finding the product of choice and placing the order for the same• Assisting the customers in updating the personal details and closing the account• Solving the escalations of the customers related to items not received, faulty goods received and wrong goods sent• Assisting the customers in payment and arranging the collection of products• Helping the customer in sorting out the returns on credit to store/courier collection