A dedicated & results-driven professional offering two decades of extensive experience in Energy, Power Generation, Power Plant Service Engineering, Sales Support, Service Quality & Management. Taking customer request into account, highly skilled in overall configuring, operation & maintenance of an open/close cycle gas/oil fired engine-based power plants, troubleshooting, defect findings, analysing cause of defect by utilization range of analysis techniques to rate their effectiveness & developing an action plan to rectify the defect in least downtime & cost. Demonstrated expertise in the global management of platform life cycles & resolution of quality/warranty support. Extensively supported sales in configuring technical solutions fulfilling customer need in least cost and time, preparing techno-commercial bid, pre-sales negotiations. Deft in managing technical sales & streamlining customer service functions. Worked with team size of seven direct reporting & worked with cross-functional teams as the single point of ownership & communication & earned various management awards. I maintain business continuity by identifying & driving opportunities to make systems highly resilient and human-free, guaranteeing dependability and simplicity of new and updated installations. I have a proven track record of enhancing performance on customer service metrics and meeting SLAs. With proficiency in developing CSAT goals, I am known for implementing effective customer loyalty programs. I am an expert in handling customer issues and working with internal teams to provide viable solutions. I was appreciated for providing service engineering support for a 100MW customer in Bangladesh to resolve technical recommendations on open topics. Leadership recognizes me as an expert in customer service and managing technical sales while providing the best possible services to key accounts.• Achieved trouble-free start of 34 T6 units.• Executed 20 regional full RCA investigations in Pakistan and Bangladesh saving shipment and RCA costs of€400K.• 70% boost in customer services by designing customized strategies.• Saved:o $1.75M in downtime and parts for Regent Ghorashal.o €30M total engine damage costs.o €10M cost avoidance from warranty/concession cases.o €1.2M warranty costs in Bangladesh in 2012, €2M in 2013, and €1.3M on all 34 units at Ghorashal. o €700K in Bangladesh in 2011. ‘Role Model’ and ‘Imagination & Courage’ GE Management award.o €3.3M by investigating 2short block failures of Ashuganj customers.o Saved €1.1M through investigations at the Filatex site.
Listed skills include Power Plants, Team Management, Engineering, Power Generation, and 8 others.
