- In Charge of all Communications made by the company to the public.- Coordinating with Middle East headquarters in Dubai to create a synonymous marketing plan for the entire region.- Conducted market research and validation.- Created price equalization reports for HQ in America.- Monitored and forecasted marketing and sales trends- Measured the effectiveness of marketing programs and strategies- Devised and evaluated methods for collecting data, such as surveys, questionnaires, and opinion polls- Gathered data about consumers, competitors, and market conditions- Analyzed data using statistical software- Converted complex data and findings into understandable tables, graphs, and written reports- Prepared reports and presented results to clients and management- Created all social media pages and content from scratch- Generated daily organic growth on all social media channelsPages created:1. https://www.facebook.com/DodgeMBMC/2. https://www.facebook.com/JeepMBMC/3. https://www.facebook.com/ChryslerMBMC/4. https://www.facebook.com/RamMBMC/5. https://www.instagram.com/mbmckuwait/

Start-Up Venture Developed Business Strategies Brand Management Business Development • Business plan creation • Market validation; Website design and validation of mockups• Investment presentation and pitching • Social media and external communications

- Contributed to the development and execution of the annual marketing business plan which includes customer service area goals and timetables - Maintained excellence in building effective client relations while consulting client priorities and needs - Conducted training and provided support while demonstrating effective leadership skills - Responsible for managing customer records and following-up with customers - Consistently utilized product knowledge and processes to enhance customer satisfaction

• Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.• Listen attentively to caller needs to ensure a positive customer experience.• Access electronic and paper cataloging systems to look up product information and availability.• Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.• Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.

• Answer telephone in friendly, professional manner, handle telephone messages accurately, completely, and promptly.• Display a warm friendly, professional greeting to all who enter the Hotel.• Maintain a log book in a professional and informative manner.• Train and handle emergency situations in a calm and efficient manner.• Handle customer and tenant requests for information and services.• Responsible for the safety of all customers and minimize the potential for fire and accidents.• Ensure that the location adheres to the legal, safety, health, fire, and sanitation codes by carrying out the site 19s fire, safety, and disaster plans.• Market the project and coordinate guests, tenants, and visitors 19 needs.• Put customer service first.• Ensure that customers receive the highest quality of service in a caring and compassionate atmosphere and recognize individuals 19 needs and rights.• Maintain a file on Community services including transportation sources, accommodations, and referral contacts.• Exercise judgment while handling guest inquiries, and respond promptly with accurate and thorough information according to the individual needs of guests.• Appropriately arrange and confirm recreational, dining, and/or business activities for both inside and outside the property.

Responsible for promoting sales of replacement components and aftermarket products to our Customer/Dealer Network and Carrier Contractors.Establish and maintain good relations with customers by providing prompt and courteous service for all customers and potential customers of the Branch, including walk-in and telephone calls.Effectively communicate features and benefits of Carrier products and actively promote label brandFollow and adhere to all safety, health, security and environmental standards.