Kunal Virmani Email & Phone Number

New Delhi, Dl, In

India

India

India

The Customer Success Representative role has a combination of sales and operations duties.Sales duties includes working closely with Sales Directors to provide bids, costing and solutions to approach clients in a holistic, consultative capacity to build long-term relationships, helping identify possible opportunities where the Cint platform can create process efficiencies, as well as providing support for any Cint products that are being utilised.Operation Duties are to manage… Show more The Customer Success Representative role has a combination of sales and operations duties.Sales duties includes working closely with Sales Directors to provide bids, costing and solutions to approach clients in a holistic, consultative capacity to build long-term relationships, helping identify possible opportunities where the Cint platform can create process efficiencies, as well as providing support for any Cint products that are being utilised.Operation Duties are to manage multiple client projects throughout their lifecycle from pre-sale support to post-delivery follow-ups. During the project lifecycle, KPIs and project costs are monitored, to proactively identify and act on potential risks, and advocate for client needs across internal departments. Show less

Noida, Uttar Pradesh, India

Fielded a high volume of online market research projects from bid to completion, with quick response to client needs. Helped streamline team operations by building and managing a live dashboard of team activity, replacing a manual report, and digitized internal client rate cards to ensure consistency of bids and proposals processed by the team.

Noida, Uttar Pradesh, India

Provided after hours project support on a company-wide basis. Worked with internal teams to ensure the meeting of project objectives and deadlines. Built effective relationships with clients and other internal teams, maintaining subject matter expertise and broad knowledge base to ensure the quality and continuity of coverage.

Noida Area, India

Managed online market research projects for west coast clients. Tested, monitored and executed projects while communicating updates to clients, proactively anticipating and suggesting solutions to project barriers. Assisted team in streamlining and documenting processes for future use.