Kundan Kumar Email & Phone Number

Delhi, India

Delhi, India

New Delhi Area, India

• Playing a vital role in achieving process SLAs while ensuring team's adherence to defined process and accuracy levels• Sucessfully preparing & presenting various weekly / monthly MIS reports pertaining to process and productivity• Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels• Manageing various escalations of client and closing the same on priority basis• Preparing & submiting quotation/proposal against RFQ• Researching, evaluating and recommending new products or equipment upgrades to meet customer needs• Increasing market penetration, and generate higher revenue by educating clients on product offerings• Conducting cold calling to new clients & briefing about the Services• Providing pre-sales and/or post-sales technical support to customers including commissioning, installing, testing, and maintaining products, equipment, and systems• Developing innovative solutions to more complex technical problems that arise during start-up• Managing services, security, virtualization, datacenter, storage and network management, wireless, web services applications, identity management and messaging/collaboration solutions• Monitoring and resolving recurring more complex problems to ensure ongoing customer satisfaction• Conducting weekly meeting with Customer’s Plant head, Quality Head to explain project progress activity includes Complaint status• Understanding client’s needs/ enhancements, offering next generation propagation to existing & new accounts and providing solutions as per the delivery schedules• Presenting end-to-end proposal/ pitch from opportunity stage to statement of work stage• Formulating business cases based on the customer pain-points for the Sales Team to support the proposals & pitches• Converting organization’s technical and delivery capabilities into outward-in client-centric pitches

Master Of Business Administration (Mba), Business, Management, Marketing, And Related Support Services, A

B.Sc. (Information Technology)

10th

Xii

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