Duties & Responsibilities*Administration* Ensures that there are appropriate systems, processes and tools are in place to support the effective execution of the company’s business operations. • Supervises day-to-day operations of the administrative department and staff members and ensure that daily office operations are performed seamlessly and efficiently.Advice senior management on benefits that can be added to ensure the company maintains a competitive edge to maintain/increase staff retention rate.*Recruitment and on boarding*Orients and trains new staff by providing orientation information packages & training. Coordinate the logistic arrangement for new staff to ensure that new staff receive adequate information about the organisation. Ensuring that all required documents are collected from new staff (verify ID and work documents, bank documents). Serving as point person to all employees’ questions. Communicate the outcome of interview and process recruitment paper work for approval. *Procurement* Facilitates contract awards and renewals for outsourced service providers.Conduct periodic surveys within local markets to benchmark competitive staff compensation packages. *Logistics Management * Organizes travel and accommodation for staff and the Director *Database Management* Implements and maintains a filing system for all administration documents according to procedures *Reporting* Prepares qualitative and quantitative monthly reports detailing all pertinent areas of work and those needing attention, recommending efficient and effective solutions to challenges faced for review the Director as needed *Complaint Handling * Resolves complaints and addresses concerns raised by clients. *Business Development* Promotes store merchandise and company products by running advertisements on relevant social media platforms and publications. Ensures that all retail shops are fully stocks with merchandise and are operational.