Importer- exporter in world Fine Wine & Spirit, International Gastronomy and design objects distributor at to hotels, restaurants,cellars, indie retailers and export markets.

Management Consultancy Expertise «Area in asia»

The Quality Manager Analyst is a dedicated team member whose sole responsibility is to conduct reviews and evaluates process adherence, end-user transactions, i.e. telephone calls, system entries, escalation handling, emails, social media, and web for accuracy and conformance to process and quality standards. This person will review in detail all escalation cases to internal escalation team, Concentrix and client leadership as needed. The Quality Analyst reports results of evaluations to appropriate stakeholders on a weekly or monthly basis as required.