• Identified and implemented optimal technology solutions across multiple departments through in-depth research and analysis, improving workflows for 100+ staff members.• Developed comprehensive BRDs and SRS documents, fostering clear communication and alignment, resulting in reduced development iterations.• Facilitated clear communication and alignment among all stakeholders through regular meetings and status updates, resulting in 92% stakeholder satisfaction scores across projects.• Championed Confluence and Jira for improved team collaboration and project transparency, boosting project success rate by 15%.• Mentored junior analysts, fostering their professional development, and contributing to a positive and collaborative team environment.• Leveraged SQL and Tableau to extract key insights from large datasets, enabling data-driven decision-making and a 10% improvement in operational efficiency.• Developed and documented comprehensive use case diagrams to visualize system interactions and streamline processes.• Consistently delivered complex projects on time and within budget by creating detailed project plans, effectively managing scope, constraints, dependencies, and risks to align with business and financial goals.

• Significantly enhanced training platform completion rates by 23% through the strategic integration of interactive elements and gamification principles, including badges and dashboards for retailers.• Facilitated RTM and UAT sessions, ensuring software quality and meeting user requirements for successful deployments.• Leveraged Microsoft Visio for creating and updating system flowcharts and process diagrams, enhancing stakeholder understanding of complex systems.• Successfully implemented and managed JIRA and Confluence for the product management team, optimizing workflows for bug tracking and active ticket management.• Achieved a company-high customer satisfaction rate of 95% by optimizing product features, by conducting comprehensive user research and feedback analysis.• Implemented process for collecting and integrating user feedback, using random forest models to prioritize improvements that increased user retention by 18%.• Engaged with key stakeholders, including executives, customers, and cross-functional teams, to gather requirements, prioritize features, and ensure alignment with business goals.