Kunjal Patel Email & Phone Number

Greenford, Gb

London, England, United Kingdom

• Performing all staging tasks on different vendor’s devices.• Performing testing and repairs and coordinate with the maintenance team.• Diagnose and resolve technical issues to minimise downtime.• Reporting all hardware and software issues promptly to staging manager andrelevant department.• Ensuring all staging/testing/repairing service-level agreements are met.• Implementation, configuration and remote assistance.• Upgrade data network equipment to the latest stable firmware releases• Configure routing and switching equipment, hosted IP services.• Provide remote support to on-site engineers and users/customers duringinstallation• Provide remote troubleshooting and fault finding• Liaise with project management teams, third-line engineers and service deskengineers on a regular basis• Speak to customers via email and phone for initial requirement capture

London, England, United Kingdom

• Providing technical support for computer hardware and software.• Providing 1st line support and Troubleshooting basic network issues,• such as an internet connection and connecting other devises.• Installing and maintaining IT equipment like Laptop, PCs Printers• Administration work on windows server 2012 R2 .• Creating new users, authorizing access on Active Directory• Data and services as per their position, and assign privilege as per role• and responsibility• Diagnosed and resolved issues with software, hardware and IT systems• issues.• Answering calls and responding e-mail queries from staff regarding• basic computer network issues.

London, England, United Kingdom

• Carried out cisco IOS upgradation of router and switches.• Provided hands-on configuration and troubleshooting of cisco Routers• and Switches.• Developed and implemented extensive LAN designs.• Provided technical support and solutions through phone and email.• Utilised in-depth knowledge of network traffic, determining required• capacity to meet service needs.• Documentation of field operations ,repairs, client query response for• comprehensive reference.• Kept updated with the latest software, hardware and IT technologies to• stay professional and an expert within the industry.

London Area, United Kingdom

• Installed and troubleshoot DOCSIS wireless network equipment. • provided on-going after sales installation, maintaining outstanding levels of customer satisfaction and company loyalty.• Upsold additional products based on customer requirements. • Demonstrate quick start installation of Internet services and TV services. • Assisted in developing advertising and marketing strategies across social media platforms. • Help customers troubleshoot and get connectivity of internet via remote or on-site assistance.

London, England, United Kingdom

• Overall responsibility for the running of the store, ensuring every customer• receives a great experience in store• Communicating all key information to the store team in the effective way• using most appropriate media including team meeting and shift briefing.• Ensuring all company policies & procedures are in place to maintain cash• & stock security and all necessary action is taken to ensure all transactions• involving stock and cash are one in secure manner• Dealing with and resolving customers complaints in line with company• policy procedures• Encouraging, motivating, and providing training to enable member of staff• to archive personal and company goals.• Recruiting, training, coaching, and developing the team to ensure they• deliver brand standards and great customer experience.

London, England, United Kingdom

• A multi-faceted role, demonstrating extensive abilities in all aspect of retailmanagement within a busy city center supermarket• Managing and developing a workforce to deliver set targets, leading byexample to promote an engaged and motivated team fully committed toachieving a common goal.• Demonstrating exceptional ability to solve problems and identify the rootcause of declining performance whilst taking necessary steps to rectifyareas of weakness.• ·Delivering strategic goals through the analysis of consumer behavior.