Kunj Shah Email & Phone Number

New York City Metropolitan Area

- Providing technical support for cloud infrastructure and applications, assisting clients in troubleshooting and resolving complex issues related to cloud environments, ensuring minimal downtime and seamless operations

Bethlehem, Pennsylvania, United States

- Collaborated with a team of 5 TAs to assess and provide feedback on technical written assignments for a cohort of 104 students in a 200-level course on a weekly basis- Maintained consistent communication with the lead professor and fellow TAs to uphold grading excellence standards

- Served as a resource and peer leader, coordinating programs and activities to support student learning.- Advocated, mentored, and enforced policies while fostering a conducive environment for individual growth and development.- Promote an inclusive and safe community that aligns with the university's academic mission.

- Utilized the University's CMS software to build and make daily revisions to existing web pages, including necessary HTML edits- Assisted in collecting data for website benchmarking studies

- Performed event validation using the back-end calendar system, ensuring accurate and up-to-date information on featured events for university students and professors throughout the semester- Provided technical support for the calendar system via email, assisting users with any inquiries or issues they encountered

NeuroSalon Project:- Created a visual representation to show how the brain connects scientific thought with artistic creation and how to make that connection stronger.

New York, United States

- Applied analytical and problem-solving skills to strategize user engagement plans and foster partnerships with tech giants for technical seminar events, resulting in a 40% increase in user engagement analytics.- Accomplished a 20% boost in event attendance, gauged by participation numbers, leading to a substantial 30% upsurge in RTC platform engagement, as evidenced by increased user interactions, effectively demonstrating substantial user base expansion

- Completed practical development training at AT&T Technology Academy, enhancing skills in Project Management, IT, and Agile.- Earned a badge in Business Strategy, Scrum, and Cloud Computing, contributing to a deeper understanding of tech fundamentals

New York, United States

- Collaborated with cross-functional teams to investigate and analyze complex technical problems, performing root cause analysis to identify and address underlying issues- Utilized strong problem-solving skills to diagnose and resolve customer inquiries, ensuring high levels of customer satisfaction- Led end-to-end management of an AI initiative, orchestrating the development of a Slack chatbot designed to address internal inquiries using information extracted from documented bugs and feature requests. The project encompassed the seamless integration of Jira Service Management and Slack, meticulous data refinement through manual and programmatic processes, implementation of Python and AWS Sagemaker, leveraging the T5-Small LLM for data summarization, integration of user experience insights, and rigorous testing cycles.

- Led the end-to-end development and launch of the AP Hub using Trello for management, driving user base growth through targeted product marketing strategies and introducing new features that increased user engagement, measured by a rise in user interactions.- Analyzed user feedback, success metrics, and user pain points, collaborating with operations and engineering teams to use design tools for the redesign of the AP Hub dashboard. Incorporated technical enhancements like AI Bots to integrate new features, improving user satisfaction and engagement with the redesigned platform by 45%- Conducted thorough market research and competitive analysis on numerous competitors to identify opportunities for adjusting the product roadmap and enhancing the product design, resulting in a more competitive product offering that stood out in the industry

Newark, California, United States

- Collaborated closely with software development and writing teams to create clean and modern UI/UX designs and graphics for articles, resulting in increased user interaction and enhanced client satisfaction- Conducted research and authored blogs on financial literacy topics- Efficiently oversaw and managed the creative team's process

Berlin, Germany

- Revamped the startup website UI design with Figma, applying emotional intelligence to enhance user experience by 20% and reduce bounce rates by 15%, as measured by user engagement and behavior analysis- Conducted research on software development and IT topics [ie: Outsourcing, UI/UX, Mobile Development, Cloud Migration, MVP Building, Web Dev, QA & Testing, Custom Software Dev, etc]- Authored 'articles' to share knowledge with Amplifyre's social media community [ie: Clean Technology, Algorithms and Algorithm Bias, Facial Recognition in Crime Prevention, How software is involved in F1 racing, etc]

Silicon Valley, California, United States

Exclusive, entrepreneurship immersion course for Lehigh University students set in the Silicon Valley ecosystem

Huntington, New York, United States

-Conducted in-depth research on various environmental topics, analyzed data trends, and created informative and engaging content, including infographics and research reports.

Bachelor Of Science - Bs, Computer Science And Engineering, Senior

Activities and Societies: -Lehigh University Student Scholars Institute Member [LUSSI] -Rewriting the Code [RTC] Member -Lehigh University.

Graduated In The Top 10

Activities and Societies: *STEM; Annual STEP Statewide Student Conference Winner; Biology and Life Science (2nd Place) * -Science.