• Established and maintained delivery methods, setting expectations for team practices like stand- ups and reporting standards.• Led the integration of Moodle into the company's digital ecosystem, increasing trainee access by 30% and user satisfaction by 25%..• Managed plans, risks, issues, and dependencies, ensuring timely escalation and resolution.• Collaborated with IT and design teams to deliver a seamless user experience, utilizing feedback for iterative improvements.• Organized and facilitated key team events to improve delivery process management.• Used metrics and visualizations to track project progress and remove blockers.• Built strong relationships with technical teams, Product Owners, and senior stakeholders for alignment and effective communication.• Reported on project progress at governance meetings, managing change and governance activities for success.

• Collaborated with stakeholders to manage team interdependencies and ensure joint ownership and delivery.• Fostered strong relationships with team members and stakeholders through open communication, enhancing collaboration.• Identified and removed impediments to maintain team productivity and focus on value delivery.• Facilitated Agile Scrum ceremonies, including sprint planning, daily stand-ups, and retrospectives.• Guided the team in identifying and prioritizing work, ensuring high-quality product delivery.• Coached and mentored team members on the adoption of Agile methodologies.• Collaborated with stakeholders to understand requirements and guide project delivery.

• Led the development and launch of a client benefits calculator, improving engagement and reducing calculation time.• Directed the acquisition and onboarding of 1,500+ new clients through effective CRM use, improving user experience and satisfaction.• Managed cross-functional teams for the timely and accurate processing of remittance schedules, maintaining operational efficiency.• Built strong relationships with internal teams and stakeholders to align project outcomes with business goals.• Provided regular updates on project status to key stakeholders.• Managed risk assessments, identified potential blockers, and addressed them proactively to keep the project on track.• Adapted to changing project scopes, guiding teams through evolving priorities and new business requirements.

• Facilitated Agile Scrum ceremonies, ensuring adherence to methodologies.• Implemented a CRM system that increased customer retention by 30% and reduced manual tasks by 50%, improving efficiency.• Actively removed impediments, enabling teams to focus on high-value delivery.• Supported the business development team, aligning projects with organizational goals and delivering presentations to stakeholders.

• Organized customer forums, enhancing engagement and satisfaction.• Identified and pursued new business opportunities through various channels.• Managed remittance schedules, ensuring timely financial operations through Agile practices.• Collaborated with stakeholders to meet project goals and improve delivery.• Evaluated customer feedback to boost satisfaction and refine product offerings.• Utilized CRM software to study consumer behaviour and create focused marketing efforts that lower attrition and boost loyalty.• Provided personalized service, ensure accurate and comprehensive client profiles, monitor interactions, and update data in the CRM system.