Kunle Suleiman Email & Phone Number

United Kingdom

United Kingdom

• Managed public and private sector using Salesforce, while also resolving and processing customer enquiries, applications, and claims as the initial point of contact.• Identified customer needs, provided excellent service to enhance their experience, and maintained accurate records through effective administration of company systems, policies, and procedures, all while taking ownership and accountability for resolving issues and complaints in a timely and effective manner.

Nigeria

• Successfully built a portfolio of major health insurance organizations, both local and international, resulting in a tripled member footfall and generating over $15 million annually. • Implemented financial impact analysis, tracked receivables, conducted reconciliations, and appealed rejected claims, ensuring timely processing of medical bills/claims and maintaining productive relationships with clients/insurance partners. Additionally, trained staff, ensured compliance with health insurance laws, and achieved minimal or zero unpaid claims, while consistently growing the HMO/Insurance portfolio on a quarterly basis.

Lagos, Nigeria

• Successfully transformed an under-equipped facility into a state-of-the-art healthcare institution using the Safecare hospital flow. • Procured and established three healthcare facilities, introduced Pharmacy acquisition, trained the sales team, partnered with NGOs/Charity organizations to support patients, achieved significant revenue growth within a short period, created new products for revenue growth during the Covid-19 pandemic, and enhanced visibility through website and social media content development.

Lagos, Nigeria

• Successfully turned around a facility from a deficit revenue to a profitable health facility within a few months. Brought in numerous partnerships, including B2B collaborations and Private Public Partnerships, resulting in significant revenue growth. • Engaged in community outreach, established partnerships, and implemented marketing strategies to drive patient engagement and revenue growth. Additionally, created presentations, negotiated contracts, and developed content for effective communication and visibility of the hospitals.

Nigeria

• Provided comprehensive support to clients, including developing training materials, conducting on-site training, and facilitating problem-solving sessions. • Handled administrative and operational tasks related to client services and retention, executed initiatives to retain and grow the enrolled member base, conducted customer satisfaction surveys, and ensured smooth transitions for new clients while maintaining proper documentation and reporting.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Arts - Ba, English Language And Literature, General