Kunle Olatoye Email & Phone Number

Lagos, Nigeria

Lagos, Nigeria

Lekki, Lagos State, Nigeria

Nigeria

 I ensure RA / Quality Assurance testing of new Voice, SMS, Data and Financial Services products / services / Tariffs / Promos for 100% revenue assurance. To prepare and conduct ATP (acceptance test plan) in conjunction with software/application developer or vendor I escalate & follow up on identified revenue impacting issue for resolution. I review new Voice, SMS, Data, VAS, and Financial Services, identify process gap and report for action. I ensure all areas/issues raised at product concept review is captured in the final approval document and tested during service roll out UAT.Risk Analysis on Voice, SMS, Data, VAS, and Financial Services: Identify all conflicting business rules of all Voice, SMS, Data, VAS, and Financial Services. Prepare risk analysis document on all Voice, SMS, Data, VAS, and Financial Services Inform all stakeholders and Product owners of identified riskChange Control Management: Prepare Test cases of all Voice, SMS, Data, VAS, and Financial Services / Products / Tariffs / Promos for Implementers. Coordinate and participant in end-to-end UAT tests before roll out of all Voice, SMS, Data, VAS and Financial Services / Products / Tariffs / Promos. Responding to any escalated issue during change process. Preparing User Acceptance Test Document for all Voice, SMS, Data, VAS, and Financial Services products / tariff / promos Coordination and participation in post roll out UAT/Regression test after service roll out. Coordinate all efforts to ensure that all Voice, SMS, Data, VAS and Financial Services / Products / Tariffs / Promos roll out meets stipulated launch date with 100% accuracy and no loss of revenue. Ensuring dropping of eligibility and whitelist offer IDs upon expiration of validity for all Voice, SMS, Data, VAS, and Financial Services / Products / Tariffs / Promos I conduct test on upgrade / integrations on the SDP/HLR/CCN / network nodes in conjunction with technical team.

Banana Island, Lagos, Nigeria.

 Reports on HBB Product & Revenues for the business. Manage HBB Device Sales & Activations across all regions in Nigeria. Ensure & Manage churn management within the HBB business. Analyses Devices & Data Bundle Competitions from all telcos. Forecast Device Sales & Activations regionally. Create a U&R campaign for qualified inactive customers. Cascade U&R campaigns to drive revenues & winbacks via SMS & Email. Run’s daily business activities and reports with Oracle SQL. Mastermind Inactivity & Acquisition campaign offer to HBB subscribers. Tracks HBB subscriber’s daily revenues & data usage. Create & Analyse Decay reports analysis to Head of function & Director Create & Monitor Inactivity campaign for inactive customers in the business Provision of bonus data offer for onboarding to new HBB customers Tracks and Monitors online customers who buy new HBB devices & ensure delivery. Tracks daily performance of U & R reports & cascades to HBB Director Reports & analyses of HBB bundle purchase by Airtel channels. Cascades onboarding SMS to customers who buy’s devices & activate data bundle within 24hrs. Resolves customers escalations who did not get bonus data offer after activations on daily basis Report daily Device Sales and Activation from all regions and report to Airtel stakeholders. Generate data and coordinate sales activities for business managers across the country during & after COVID-19 pandemic. Performs ADHOC reports.

Banana Island, Lagos.

 SQL scripting for reporting and analysis. Generate internal data for BPO reporting to eliminate dependency on BPO’s. BPO’s invoice validations. Mitigate against fraud through access management of Call Centers agents. Data crunching for various campaigns to avoid NCC fines. Generate Daily base for customer feedback campaigns. Audit revenue generated by Call Centers & ensure compliance. Dissemination of Call centers KPI via Airtelcare SMS. Outbound agent’s productivity analysis as to ensure adequate agent utilization. Access Management and maintain database for all staffs exits. Validate daily reports being sent by Avaya team to mitigate against excessive pay-out to BPO’s. Consolidate reports from Airtel Partners and presents to the stakeholders. Generate & distribute Call center KPI to the Management Performs checks on CC KPI, monitor customer trends & complaints on the network. Generate & distribute customer feedback base to Call centers for customer’s retention Analysis on weekly and monthly reports. Coordinate and organize JKQ Exams to trainers, Team Leaders & Agent on Airtel Product & services. Call Center Validation - To ensure & validate every CC agent is mapped to at least one skillset To ensure & validate Calls routed to the CC must be identified with a skillset as either mass, mid-value, class, post-paid, platinum, etc. Monitoring Daily Customers Transaction via Airtel Africa Mobile Apps, Websites and Google Analytics Apps. Reporting activities on Airtel Africa Mobile Apps and Websites as per views, downloads and customer’s engagement & performances which leads to conversion after buying or activating a product. Reports success of Airtel Africa Mobile Apps daily & cumulative downloads to the Airtel stakeholders.

Lagos

Outbound, Inbound and Upselling | Call Center Operations, | Customer Experience, Airtel Networks, Banana Island, Lagos. Monitors sales activities from Airtel Partners nationwide. Generating & tracking daily revenues from CCUI Applications. Analyze daily, weekly & monthly reports for all Airtel Partners. Responsible for analyses & distribution of subscribers database to Partners Provides weekly & monthly reports for Inbounds & Outbound to the business Analyze & verify duration process allocated to Partners(Call Center) Analyze & maintain Do not Disturb(DND) base as requested by customers on the network. Track & Maintain customers’ requests on DND platform to avoid distractions from call centers Performs data analyze & maintain subscriber’s segments allocated to Partners to avoid distractions from call centers Provides daily database for call center operations Analyze call center Agents login reports on a monthly basis. Monitors and analyses daily revenues from call centers/Airtel Partners

Ikeja, Lagos

 Administers & teaches student on MS-SQL, MySQL & Web Solutions. Corporate trainings to NGO’s, corporate businesses on various courses. Teaches & graduate more than 1000 student on a scheduled classes on Graphics, Animations, MS Office Tools. etc.

 Given the task to teach students, staffs and supervise corporate projects and also to prepare student certificate for program conclusion. enter and generate student result on Microsoft Excel for final statement of results of the student

Bsc, Computer Science

Computer Science

Oracle 10G Database Administrator And Linux, Database

Activities and Societies: Faculty, Software TeamOracle 10g