Josh Kunselman, Cspo, Csm, Aic, Plg Email & Phone Number

Dallas, Tx, Us

On a mission to redefine the post-acute care experience with cutting-edge technology solutions. I am at the helm of promoting an intuitive mobile application tailored to the unique demands of post-acute care clinicians. My role involves steering the product from MVP to a fully fledged tool that has clinician delight as its true north. I have the privilege of shaping innovative digital tools that positively affect healthcare delivery and patient care. Our work is more than just developing an application; it’s about creating a user-first, clinician-centric product that sets new industry standards.

Dallas, Tx, Us

Experienced Product Owner focused on developing an MVP for a cutting-edge, intuitive mobile app tailored for post-acute care. Expert in crafting an offline-first solution to ensure uninterrupted patient care, prioritizing clinician engagement and satisfaction. Committed to delivering a user-centric product that enhances healthcare delivery and outcomes.

Clearwater, Florida, Us

In a versatile role that bridged Business Analysis, Project Management, and serving as the Interim Director of IT, I have dedicated myself to advancing healthcare excellence through technology and process improvement. My core competencies include:Eliciting requirements for a wide range of initiatives, from regulatory compliance to process enhancements and system implementations, to ensure that projects align with organizational goals and deliver tangible benefits.Forging partnerships with stakeholders to guarantee that existing processes are optimized and applications remain stable, thereby maintaining uninterrupted service and operational efficiency.Managing complex Regulatory and IT projects, demonstrating an unwavering commitment to meeting deadlines and upholding compliance standards in a dynamic regulatory environment.Architecting innovative solutions in response to regulatory changes and evolving health information demands, aiming to provide superior service to patients while satisfying CMS and other stringent requirements.Interpreting specifications to guide the development and revision of policies and the enhancement of software applications and interfaces, streamlining operations and improving user experience.Collaborating with leadership across the organization to ensure robust support systems and swift resolution of end-user issues, enhancing overall productivity and user satisfaction.Implementing and maintaining systems responsive to both changing regulatory landscapes and business needs, illustrating a proactive approach to continuous improvement and organizational agility.Throughout this multifaceted role, I have remained committed to leveraging my diverse expertise to lead teams through change, drive technological innovation, and maintain a sharp focus on delivering health care solutions that prioritize patient care and organizational efficiency.

Experienced Implementation Project Manager with a strong background in leading EHR/EMR applications' deployment and user training. Proficient in designing and executing robust implementation strategies that engage end-users and ensure successful project task completion. Passionate about driving healthcare innovation by enabling users to seamlessly integrate technology solutions into their workflows, leading to improved patient care and operational efficiency.

New York, Ny, Us

Dynamic Business Account Manager at American Express with a proven track record of empowering high-value clients to uncover untapped potential and optimize their financial strategies. Expert in leveraging AMEX's premier services and rewards programs to maximize client satisfaction/rewards and business growth. Committed to building enduring partnerships and delivering custom solutions that drive success.• Increased total portfolio growth 24% year over year.• Sustained strong revenue gains in a B2B sales environment, despite a fiercely competitive and declining market.• Cultivate relationships with C-Level Clients with annual revenue of $500,000 to $50 million dollars annually.• Member of pioneering sales team that raised revenue from 440 Million to 1 Billion dollars in twelve months.

Tampa, Fl, Us

• Top performer exceeding monthly sales goals in excess of 50% • Valued member of record-breaking sales team with a 40% gain, leading to 1M accrued sales, in the month of March• Proven selling and negotiating skills which maximize customer value and profit realization

Basking Ridge, Nj, Us

As a Supervisor at Verizon's Network Service Center, I've honed expertise in managing operations, ensuring swift restoration of communication services from OC-192 to DS0, and maintaining excellent customer service. I've built strong relationships across various company sizes and sectors. I've adeptly handled root cause analyses and formulated action plans for ongoing improvement through training or process enhancements. Additionally, I've monitored productivity, implementing measures to enhance the team's efficiency and service throughput. My focus consistently remains on operational effectiveness and superior service delivery.Key Accomplishments:• Implemented new attendance policy outlining management of attendance steps, documentation, and disciplinary procedures.• Implemented the TL 9000 Quality Management System, successfully passing all quality audits and gaining certification for the region.• Developed a comprehensive recognition plan, which improved employee team rapport, attendance, training packages, and processes to bridge workgroups toward common goals. • Lead sales initiative among team members resulting in a gain of $14,000 dollars during the first quarter.

Basking Ridge, Nj, Us

• Identified and defined opportunities to improve efficiency through automation of systems, interfaces and implementation of process improvements; resulting in an initial multimillion dollar savings and ongoing savings greater than 300k per quarter.• Exemplified clear communication with clients, multidisciplinary teams and software development teams; providing increased productivity and efficiencies resulting in decreased expenditure and increased revenue.• Documented process changes and training materials, held training webinars and classes for seamless implementation resulting in no user downtime. • Evaluated multidimensional and complex problems for customers to assess the source of a problem and determine a means by which a solution could be obtained; working with cross functional groups in order to solve the problem.

Basking Ridge, Nj, Us

• Gathered and analyzed customer data and unearthed and resolved issues; devised courses of action for customer complaints and developed solutions to problems, while ensuring delivery of quality service. • Executed root cause analysis establishing a national quality matrix, reviewing results with managers of reporting employees which provided them with an avenue for coaching and quality improvements Circuit Layout Record (CLR) issue for national level, in order to provide feedback to region. • Resolved Meetpoint issues with Local Exchange Carriers (LECs), improving the provisioning time resulting in on time service delivery.• Project managed large telecommunication projects including Synchronous Optical Network (SONET) and lower level services; resulting in reclaimed facilities leading to hundreds of thousands of dollars in capital savings.

Master Certificate In Business Analysis, Business Analysis

Bseet, Engineering