Kunwar B. Kishore Arora Email & Phone Number

London, Gb

I turned around a loss making company into a profitable world class outsourcing services organization and increased revenue by 2X. Restructured the operations and created crisis management framework for organizational resilience with process assurance and was recognized as a competitive differentiator by customers especially during Covid.Introduced new age technologies which boosted employee productivity and customer confidence.“In 2021 Everest Group for the first time recognized APCER as a Major Contender in two Peak Matrix – ‘Life Sciences Operations’ and ‘Pharmacovigilance and Compliant Management Operations’.”

Es

I accelerated revenue by 2X in the troubled Infrastructure Management Services business through transformational changes in global sales strategies, service delivery quality and customer relationships. Scaled-up business portfolio, built partnerships with 20 technology OEMs worldwide, won multimillion dollar contracts making Infrastructure Management Services into fastest growing independent business unit.I conceptualized and executed the strategy to focus on the markets in the west. Provided leadership to internationally positioned team to acquire and manage customers in USA, UK, EU, ME, SEA, ANZ and India.It was an achievement when “Gartner & Everest for the first time recognized NIIT Technologies as an emerging player in Infrastructure Management Services space”.

Atlanta, Georgia, Us

With targeted change management strategies, I transformed the business through accelerated performance and optimized costs.I scaled up revenue with win of a very large government order.

Gurgaon, Haryana, In

I restructured and reorganized Data Center business and doubled the value of the Data Center business in 3 years.Negotiated and concluded Joint Venture and Strategic partnership with Savvis a Global leader and launched Enterprise Class Cloud & Managed Services and grew revenue by 4X in three years.“September 2011, Airtel Managed IT Services – Data Centers Topped the PC Quest Users’ Choice awards.”

I made many strategic alliances with companies like Cisco, IBM, HP, Microsoft, AT&T and Verizon to provide Integrated Technology and Telecommunication Solutions with end-to-end SLAs as Outsourced Managed Services and acquired / managed large multimillion dollar accounts in Banking and Financial Services, Life Sciences and Healthcare.

This was a turning point in my career, as it was the first opportunity to work in technology in the USA.

New York, New York, Us

The highlight of this experience was the start-up and scale-up of sales and distribution in a challenging market.To start from inception required conceptualizing the strategy, building the business case and getting approvals from the Strategic Reassessment Committee (consisting of the COO, 3 Divisional Presidents, and 6 VPs & GMs). Achieving success after an intense scrutiny was a reassuring experience.Executed the strategy, launched Personal & Oral Care products, and achieved product penetration of 60% in 6 months. Aggressively built sales & distribution network and groomed a team of 300 across 24 towns in Nigeria from inception. Doubled revenue of personal care products in 2 years.The results gave me the confidence to succeed in a multi-cultural environment.Received recognition from the Chairman and CEO in 2000 for “Outstanding Contribution and the Y2K project”

Lagos, Ng

This was my first experience of working in Africa, where I was able to adapt quickly to a different culture. My performance in this short period led to win of contracts for SmithKline Beecham, TIL, Solvay and Dow Chemicals.

Mumbai, Maharastra, In

There was rapid growth in my career across multiple leadership roles covering integrated sales and marketing. In this position, I enjoyed all functions of building the re-positioning strategy to re-launch the refrigerators range.Received recognition from Business India in May, 1993 for achievements in Voltas.

Mumbai, Maharastra, In

Prior success indicates future potential, is what my seniors thought; Therefore, I was given bigger roles and responsibilities where I exceeded expectations by designing and executing the restructuring strategy, providing direction to a team of 300, expanded distribution from 100 to 250 retail outlets, doubled the distribution to 96 towns, resulting in 3-fold growth in revenue.

Mumbai, Maharastra, In

This business start-up and scale-up opportunity was a new and exciting experience; I set-up the sales & distribution network, built the team of 200, established 140 retail outlets in 48 towns, setup 6 sales, service and warehouse centers and launched the first Voltas refrigerator

Mumbai, Maharastra, In

This business start-up and scale-up opportunity was a new and exciting experience; I set-up the sales & distribution network, built the team of 200, established 140 retail outlets in 48 towns, setup 6 sales, service and warehouse centers and launched the first Voltas refrigerator

Mumbai, Maharastra, In

Here is where I learned the art of overcoming challenges and reducing business inefficiencies to turn a loss-making operation into a profitable entity.

Certificate, Program Management, Project Management

Certificate, Data Communications

Certificate, Unix Programming

Certificate, Leadership

Mba, Marketing

Bsc, Physics, Chemistry, Mathematics

Education record

Education record