Henry Kuo Email & Phone Number

•Engaged in airline accounts with complex integration activities, involving engineering product development and installation design coordination with cross functional departments.•Ensured customer requirements were adequately defined, understood, and appropriately planned for successful program execution resulting in 20% improvement in customer satisfaction.•Managed end to end hardware and software integration activities, identifying Fit Check, test parts, software design, software development and test requirements to support program needs.•Maintained program costs, scope of work, and issued change requests for out-of-scope work, and reduced program cost overruns.•Identified and drove program risks and issues to resolution and mitigated 95% of identified risks before impacting project timeline.•Facilitated scrum meetings to identify and remove blockers and reduce impacts or changes.•Developed and maintained program plans outlining work scope, schedules, milestones, and team members across multiple concurrent programs.•Led as program focal for total program success, including documentation development, training, mentoring on processes, and cross-functional status reporting, leading to a 10% reduction in process errors.•Enhanced engagement between product team, customers, and vendors by 20% through deep understanding of customer use case and technical product implementation.

•Delivered multiple successful programs with Agile approach resulting in increased business of 140M+.•Implemented Scrum Sprint Cadence tracking, ensuring timely feature inclusions, resulting in an increase in project velocity and 10% improvement in project outcomes.•Led sprint planning and execution for software development team, optimizing processes to improve burndown rate.•Led design reviews to define data and APIs for Passenger Interactive, ensuring seamless integration and increasing development efficiency by 15%.•Conducted Technical Feasibility reviews of GUI designs, identifying and addressing potential issues, leading to a reduction in post-development modifications.•Collaborated with 3rd party developers and internal engineering teams to debug and fix integration issues, contributing to a 20% improvement in overall system stability during integration periods.•Improved productivity and tasks by implementing department wide quality procedure to ensure software readiness.•Triage of GUI issues using Jira that led to improvements in prioritization and resolution time, ensuring a seamless user experience.•Managed software development schedule and successfully delivered quality software ahead of schedule on multiple award-winning IFE systems for airline customers in multiple regions.

•Led the integration team as the subject matter expert on different aircraft configuration and system types, including seat monitor entertainment and connectivity on A320, A380, B737, and B787…etcetera.•Developed standardized software builds for aircraft certification software and streamlined system integration and testing.•Documented and shared system configuration knowledge using Confluence and increased team members system integration efficacy by 8%.•Improved productivity by implementing scripts to automate various in air and on ground test scenarios.•Managed test cycle schedule and successfully delivered quality software weeks on multiple award-winning IFE airline customers.•Collaborated using Jira to ensure clear communication throughout project life cycle and resolving issues effectively with multiple stakeholders.

•Conducted IFE systems software integration by creating databases and compiling software packages to enable features such as content streaming, wireless streaming, map products, and internet connectivity on aircrafts.•Translated customer requirements into quality functional test cases using IBM Rational DOORS software to cover every possible testing scenario.•Supported developers by debugging new software feature on a full system configuration so the team was able to complete customer programs weeks prior to program delivery date.•Executed multiple rounds of testing and continually performed root cause analysis on issues to help reduce critical issues found in final test cycle to zero.•Cross Examined customer requirements document, system wiring diagrams, and component parts list to ensure zero discrepancies before implementation of all system functionalities and features.•Created test plans and procedures to validate system requirements.•Supported software quality team in the final iteration of test cycle to ensure thorough end to end systems testing.•Documented and captured all testing results to provide history and traceability using tools such as IBM Synergy.

Brea, California

• Headed the initial phase for developing eFoxApp android application.• Developed the user interface of eFoxApp• eFoxApp views real time inventory and order details on a portable device for internal employees.• Constant team collaboration and daily meetings to discuss progress