Kuo-Pu Han Email & Phone Number

Warren, Mi, Us

Detroit, Michigan, Us

• Led network switch refresh implementation for GM San Luiz Potosi Assembly Plant and Spring Hill Assembly Plant• Led network switch, VDI, Monitor and Avaya VoIP phone implementation, configuration and troubleshooting for a new OnStar Mexico Call Center Launch Project in Mexico City, Mexico• Led network switch and server staging to support GM Global Manufacturing Network Refresh and Launch projects• Led Dell PER740 ESXi VM Servers staging and implementation for WavePoint 5 project to GM Brownstown Battery Plant, Michigan• Implemented Dell PER630 ESXi VM Servers and performed EMC SAN hardware decommission for WavePoint 5 project to GM San Luiz Potosi Assembly Plant in San Luiz Potosi, Mexico• Implemented Printronix P8005 matrix printers to GM CCA-Pontiac site, Michigan• Assisted in HP Zero-Client Devices (VDI) Refresh Implementation Project for Warren OnStar Call Center• Assisted in the Network Refresh Implementation Project for VEC Tower in Warren, Michigan• Configured Watchdog Climate Monitoring device for Makati OnStar Call Center in Philippine• Assisted in Migration of OnStar network security solution from Bluecoat to Cisco WSA• Assisted in Migration of OnStar WAN circuit to GM WAN circuit

• Provided 24/7/365 network support for OnStar Call Center at RenCen, Warren, Pontiac and Troy locations• Delivered highest-level quality of total solution onsite services to GM OnStar business unit. These include Network Gears, Avaya & Cisco VoIP devices, Zero-Client Device, Printer, Site Management, Site Engineering, Cross-Functional Support, Project Management, Collaboration, Problem Solving, Capacity Planning, multiple operational and Innovation projects• Provided technical expertise and significant input to EDS Regional Manager for implementing the Global NetQoS project in time to avoid GM penalty charges• Performed network refresh for OnStar Warren Call Center and RenCen site within OnStar approved windows 1:00am – 6:00am• Led OnStar MOP Call Center Move project to build an entire network infrastructure at new site in Pontiac Office Center, MI includes network switches, servers, copper and fiber cabling• Collaborated with global GM IT resources and multiple third-party vendors (Cisco, AT&T, Microsoft, Sun, HP and TCS) to define, document, test and implement a variety of projects• Provided onsite Cisco, Windows OS, Avaya VoIP Phone, Applications troubleshooting and support to users• Troubleshot network issues utilizing a variety of tools, including Fluke OneTouch, Sniffer Protocol Analyzer, AirMagnet WiFi Analyzer• Implementation, configuration and troubleshooting of multiple Cisco IOS based devices include Catalyst 6500, 3750x, 3850x Switches, WLC 5505 and AP 1142N• Maintained documentation and monitor status of physical and logical network infrastructure and addressing using a variety of software packages and tools including Visio, Visionael Studio, CiscoWorks NMS, Lucent VitalQIP and Infoblox• Configured and Implemented SuperGoose climate monitoring solution to multiple OnStar sites• Generated and maintained Vantage Network View Daily Report, Monthly Wireless Scan Report, Quarterly Network Switch and PoE Usage Report, Quarterly DHCP Usage Report

• Designed, developed, maintained, and supported Desktop and Laptop standard images to maintain a consistent computing environment and use by all AAM sites. These images will also be pre-loaded by Dell on all new PCs ordered• Supported Executive Leadership computing and networking environment at work, residence and remote location• Implemented and supported VMware and Microsoft Virtual Infrastructure for use by ongoing project and application development at Advanced Technology Lab • Investigated, developed, configured, and tested an AAM standard Linux OS/Open Office Image solution• Developed, implemented, supported, and maintained AAMatHome Project includes the evaluation, selection, and implementation of a wireless solution to be used by AAM Executive Leadership, Managers, and IT associates to access corporate applications remotely. Integral to the project is the installation of a wireless network at each home in addition to a VPN server and Terminal Services server on the AAM network to allow a fast, secure access to commonly used applications• Developed, implemented, configured, and maintained the Advanced Technology Lab Infrastructure includes network, cabling, server, desktop, and handheld hardware and software to conduct current and upcoming information technologies investigation, research, validation, testing and documentation• Installed, configured, documented, piloted, and implemented Funk Steel-Belted RADIUS Server to support the Enterprise WLAN• Evaluated, tested, and selected a Wireless Security Solution among the vendors of ReefEdge, Odyssey, and Steel-Belted RADIUS • Configured, evaluated, tested, and documented ORiNOCO RG1100, AP500, AP 600, AP1000 and AP2000, Cisco Aironet 340 and 1200, Linksys and D-Link wireless broadband gateway wireless devices• Secured, implemented, maintained, and supported AAM Enterprise Office Wireless LAN includes 10 sites, 32 Access Points and 232 users

• Implemented, configured, and maintained DowNET Model Office and R&D Lab to provide a common global integrated network environment for Voice, Data, and Video testing , which includes various network and server platform components (Dell servers, Cisco Switch, Router, IP Phone, IPTV), Operating systems (NT 4.0, Windows 2000 Advance Server, Solaris), and software (WINS, DHCP, DNS, Exchange 5.5, Exchange 2000, Clustering, Call Manager, Unified Messaging, Tivoli, Backup Exec, Aelita software)

• Developed, implemented and supported SiteScope Web Monitoring System. Process of Ids, Passwords and firewall rule request in Auburn Hills and Plano environment. Oversee all architecture changes and updates for IBM Web Hosting

• Designed, developed, implemented, and supported AAM Standard Build by utilizing Norton Ghost software• Designed, implemented, and maintained AAM Configuration Management Center• Worked with AAM and EDS managers to perform strategic planning for the infrastructure• Designed and implemented NT-based security structure for Plant Floor GE Fanuc PC-based CNC Controls

• Member of the NAO MIS Architecture Engineering Project Team Duties include: - Implemented and supported GM OnLine v1.0 (Novell), v1.0m (Novell), and v2.0 (NT) production release for NAO Common System development at Validation & Integration Lab - Assisted in the design and present of NT Terminal Server, Citrix, and GMOL services integration test

• Technical leader on PEA NT Migration Project• Planed, implemented and supported GMT800 Plant Monitor & Control system in MS Windows NT environment

• Led COe v2.0 (Novell) deployment for GM Doraville Assembly Plant and GM Fairfax Assembly Plant Duties include: - Determined all LAN hardware and software components - Installed and configured File/Print server, Gateway server, RLN server and TCP/IP connection - Configured, tested and troubleshooting PC hardware and software - Managed Lotus Notes server such as Create/Delete IDs, Name change and troubleshooting• Provided day-to-day COe (3000+ seats) management to EDS and GM users• Designed, Implemented, Maintained and supported COe-like LAN to NAO Warren Test Lab• Performed software & hardware installation, configuration, testing and troubleshooting

Master Of Science (M.S.), Computer Information And Science

Bachelor Of Science (B.S.), Business Administration