Richard Kuper is a semi-retired seasoned business and technology professional and a Certified Six Sigma YB. He is the Writer/Editor/Publisher of The Kuper Report, which provides interesting articles about business and technology. Richard was Chairman of the Board, CEO and President at NY SPIN, New York's not-for-profit software and systems process improvement network, which dissolved after 20+ years of service to the business and technology community. Richard's last full-time job was as Technical Lead of the Technical Communications, Learning and Development team at Fiserv's Investment Services division (now InvestCloud), where he translated complex technical concepts into easy-to-understand, concise, and accurate client-facing documentation (such as online help and release notes) and internal documentation (such as setup guides), including for Fiserv's (now InvestCloud's) Unified Wealth Platform. Richard is also an amateur photographer. In the business world, Richard has worn many hats over the years. Job titles and functional roles have included Computer Programmer, Business Analyst, Trainer, Technical Support, Programming Manager, Quality Assurance Tester, Quality Assurance Manager, Business & Technology Consultant, Solutions Engineer, Mentor, Liaison, Troubleshooter, Technical Writer, Technical Communicator, Presenter, Moderator, Team Lead, Technical Lead, President, CEO, and Chairman of the Board.Three words that can describe Richard are: Thoughtful. Logical. Persistent.Specialties:Business & Technical Writing/Editing/Publishing/Communicating; Marketing; Online Help; Process Improvement; Requirements Management; Business Analysis; Quality Management; Information Management; Solutions Engineering; Privacy and Security; Business Continuity; Emergency Preparedness; Knowledge Management; Quality Assurance; Website Design and Management; Training and Training Consulting; Event Management