☑ Provide excellent customer service as the first point of contact through emails, phone calls, and social media platforms☑ Respond to emails, phone calls, and social media inquiries☑ Schedule and manage meetings, appointments, and social media content calendars☑ Manage and update social media platforms (Facebook, Instagram, TikTok, etc.)☑ Create and curate engaging content, ensuring alignment with brand goals☑ Monitor social media engagement, respond to followers, and analyze performance metrics☑ Maintain and update contact lists (CRM), spreadsheets, and records☑ Organize and manage calendars for clients and campaigns☑ Provide administrative support for social media and general business tasks☑ Address employee inquiries and assist with client communications

☑ Ensure all company and employee records are updated.☑ Assist in the recruitment and interview processes in terms of CV harvesting,scheduling and coordinating all interviews, emailing candidates through theLinkedIn company account.☑ Administering various employee benefits programs, such as group medicalinsurance, company insurance, trade license renewals, etc.☑ Maintain the PD team's calendar (schedule meetings, interviews, PD events, etc.)☑ Handling the procurement of office supplies☑ Assist the team in remote and office-based employee engagement activities.☑ Own all People related administrative tasks.☑ Assist the People's Generalist in payroll computation and processing.☑ Answer our colleagues' requests and questions.

☑ Continually realigning operational or delivery capabilities with customerexpectations, through continuous provision of support/feedback to the company☑ Ensure that all customers receive consistently high-quality service byeffectively managing all queries, complaints, and compliments andperiodically appraising the management on the same☑ Maintain a high level of integrity and ethical standards☑ Ensure operational efficiency, Customer Satisfaction, and retention☑ Growth through cross-selling☑ Responsible for the Contact center serving both the internal andexternal customers primarily on phone and through email.☑ Act as the first level of support for customers.☑ Establish the root cause analysis on customer complaints/inquiries,☑ Understand the risks associated with handling customer queries anddissemination of confidential information.☑ Preparation reports detailing all customer feedback/complaints withanalysis of the root cause and resolution☑ Interact in a prompt, professional, and personalized manner with allcustomers, branches, and other departments within the company