• Manage operational procedures to ensure implementation of company standards to maximize efficiency and have accountability• Coordinating with Sales Managers to analyse market situation, monitor & provide timely feedback • Implement effective modification & streamline work based on feedbacks from the market.• Establish quality control standards & procedures• Ensure proper training of staff to upgrade their profession and maintain the level of quality standards to deliver the product in the market • Examine market information, analyse for new business opportunity & market strategy

• Lead the special project assigned to set up & establish in the market as one of the most reliable travel service provider by integrating different travel sources into a single window interface www.abhkwi.com ; www.rehlat.com • Provide online & offline travel requirements demanded by individual clients & groups • Contracting with worldwide travel service providers, individual hotels & hotel chain• Manage and coordinate with the online booking engine developer following through to the successful completion of the project• Monitor in the formulation and quality of the product. To ensure immediate appropriate solutions are adopted avoiding customer complaint• Setting up a team for tariff department, sales counter & operations.• Coach, train & evaluate performance of staff• Establish an operational system that will record timely and precise reports for company management and future planning.• Planning & participate with management in putting the company strategies in short and long term• Prepare budget to meet the company’s annual objectives and standards according to sales projections

• In charge & responsible for monitoring the complete back office operational work procedures• Coordinating & corresponding with worldwide travel supplier & central reservation at head office • Sorting & solving any problem of the travel agents • Complete control of the office day to day activities of staff & office administration• Reporting to the BDM & management at the head office with facts & figures pertaining to work• Training, motivating & guidance to the subordinate staff

• Promotion and sales of all products for Thomas Cook, Disneyland and Globus brand of products.• In charge of training a focused team to achieve the targets set by the company.• Overseeing all operational aspects pertaining to these products.• Market analysis and feedback to identify new business opportunities.

• Coordinating & maintaining all operational activities as a wholesale travel service provider with travel agents in Kuwait, GCC & Middle East countries for their travel requirements • B2B online support, sort & solve operational problems arising in the reservation department, preparing reports to management & daily administration.• Sometimes directly negotiating contracts with hotels all over the world • Price negotiations and operations co-ordination with worldwide travel suppliers to maintain the company’s b2b website • Maintaining & updating reservation procedures of the reservations department

• Business analysis and development • Conceptualizing and creating tailor made packages for individual clients & group bookings • Contracting for special rates directly with hotels & suppliers• World wide hotel, apartment, tours, car rentals & cruise bookings• Outdoor sales & marketing, preparing flyers & special itineraries to cater to the local market• In charge of promoting Cox & Kings brand of travel products as a General Sales Agent of Kuwait 2003 January – 2003 July > Thomas Cook India Ltd. - Sales Executive (Bangalore)Cox & Kings India Pvt. Ltd. > Senior Executive ( Hyderabad) SOTC World Famous Tours; A Division of Kuoni Travel India Ltd. - Officer Customer Service (Bangalore)