Kuriyan Thomas J Email and Phone Number

 Risk Assessment and coverage analysis of property and engineering insurance risks within the underwriting guidelines. Identifying and analyzing risk associated with multitude of exposures. Preparing Underwriting slips for public liability, PAR and Engineering insurance (CAR, CPE, MB and EAR)requesting quotations and tenders from insurance companies, evaluating tenders and preparing comparison sheet for clients. Reviewing policies for accuracy and coverage and ordering policy changes as required, providing adequate and necessary coverage for new locations and exposures. Ensuring the requests for certificates of insurance and other items are processed on a timely basis. Liaising with insurers and clients in order to maintain accurate files and documentation for existing policies. Interpreting, creating and altering contract languageregarding insurance requirements, indemnity provisions, waivers of subrogation etc. whenever needed for clients. Managing and enhancing an existing portfolio of clients around a full range of account handling, new business and servicing (such as quotations, renewals and mid-term adjustments). Assisting in claim management and reporting as required, assisting and supporting the GM in day to day business operations. Directly managing a team of 3 employees (2 medical insurance supervisors and 1 insurance officer handling claims.

 Assisting investors in making purchase of properties that meet their requirements, maintaining database of residential, industrial and commercial properties in the market. Evaluating the potential and actual value of the property and advises its owners on how to maximize the potential income that could be generated from it. Perform duties, such as study property listings, interviewing prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts.

 Underwriting the following classes of insurance: Engineering, causality, workmen’s compensation. Provide tenders and quotations timely, supervise the operation policy, certificate, endorsement processing. Prepare summary reports with complete study about the physical and moral hazards of the risk, arrange facultative outward placements for engineering classes. Arrange reinsurance support for engineering risks. Request for survey reports and analyse them, Co-ordinate and build cordial relationships with brokers agents and clients. Responsible for providing quotations and tenders for all classes. Handle day to day operations (correspondence, quotations, coordination with intermediaries). Ensure documents are filled in proper order for future reference. Improve the operational efficiency of the team, conduct monthly meetings with operational staff to identify operational weaknesses and find solutions, maintain service standards by visiting clients frequently and identifying gaps, if any.Provide on the job training to new recruits, supervising and ensuring work is done in a timely manner.

 Liaise with various insurance companies in respect of inward business, in order to receive the appropriate closing, provide certificates for various fronting and direct policies, issue all kinds of direct, inward, fronting policies after analysing and calculating risks Process endorsements (renewals, addition, deletions) for all the classes of insurance policies, responsible for timely dispatch of policies and endorsements to clients, prepare all classes of Fire quotations including fixing dates and requesting for survey if necessary. Ensure proper system update and filing of all documents. Worked in General Admin Dept handling fire, Engineering, Life and Medical and Personal Accident Policies.

 Effectively monitored and implementing systems and procedures on the HR operational level, proactively anticipated potential issues and problems.Responded to queries from North American Employees on Payroll, Insurance and leave Administration. Handle queries on terminations, resignations and end of service benefits, conducted effective followup for employee issues to ensure queries are resolved within the agreed turnaround time. Prepared score card for the access HR process on a monthly basis, generated call log reports on a daily, weekly, monthly and quarterly basis. Assisted HR Generalist with the new hire on-boarding formalities. Trouble shooting issues with online training sessions, conducted trainings to HR generalist on Manager Connect, participated in team planning to ensure all timelines are achievable and could be met according to work plans. Responded to queries from payroll team and provided assistance to the team on personal administration issues. Was part of the Migration Team, Access HR function from USA to Bangalore after an extensive training at the US office.

 Quote premium for home and auto insurance and issue policies. Generate leads and convert them into sales. Underwriting confined to sales, services and renewals of policies. Verify past claims, premium payment history prior to issuing a policy.Documenting policies with information pertaining to risk, liaise with underwriting department for risks above binding authority. Send out insurance confirmation, certificates to the clients, servicing existing policies, renewal of policies. Supervised the team’s performance in the absence of the team lead. Ensured sales target and quality assurance are consistently met, provided assistance to team members to ensure team targets are met. Assisted the team lead in making decisions for the progress of the team, inducted new staff in the process and provided them with on-job training. Monitored calls of team members to ensure quality of calls and provided appropriate feedback. Consistently achieved 98% in SLA against the benchmark 90% Underwent a Canadian Insurance Licensing program for a period of 6 months attaining 95%. Promoted to Assistant Team Lead.