Operational responsibility for the Master Data domains in the EMEA region, and Pricing globally. I serve as a liaison between businesses and all interested parties, managing a team of team leads, supervisors and process leads, ensuring clear definition and communication of data-related requirements, in parallel managing and meeting the budget goals of 9,2mln $.

Leading global compliance office, covering ISO and industry standards, internal/external audits, assessments, and data privacy. Driving continuous process improvements and cross-functional influence to optimize compliant, efficient, and accountable operations worldwide. Enabling a culture of accountability by advocating for compliance vision across the organization.

Provided strategic leadership and advisory services for department heads across three global delivery centers. Directed integrated quality, service delivery, information security, risk management, and continuous improvement programs organization-wide. Led teams to achieve ISO, TISAX, and SOC certifications through robust audit and assessment activities. Drove optimization and standardization of procedures and processes across the organization's global delivery units. Managed remote and virtual teams while building relationships with stakeholders worldwide. Facilitated important governance forums including annual management reviews and advisory boards. Represented the company on strategic quality, compliance, and security initiatives.

Provided operational leadership for a large-scale shared service desk supporting over 200 staff and 35 key customer accounts. Directed service desk capabilities for incident, change, asset, service level, and continuous improvement management. Ensured contractual SLAs, KPIs, and customer satisfaction levels were met or exceeded through rigorous monitoring and leadership. Drove optimization of processes and procedures to enable continuous improvements. Led financial management of budget and revenue for the service desk. Established thorough business continuity plans to minimize risk. Built relationships with stakeholders across functions, suppliers, and customer accounts. Implemented performance reporting, reviews, and change control processes to maintain quality standards. Accepted escalations and identified productivity improvement opportunities.

Provided operational leadership for a large service desk team of over 70 staff. Directed day-to-day management, motivation, and development of frontline analysts as well as those in supporting functions. Ensured service management standards, processes, and service levels were met through continuous monitoring and improvement. Core focus on developing personnel, managing operations efficiently, and driving process enhancements to deliver excellent end-user support.

Served as the single escalation point of contact for internal and external business partners during major incidents. Ensured impact was minimized across the manufacturing lifecycle including logistics and business operations. Restored services quickly leveraging ITIL best practices and through leadership of cross-functional response teams.

Led assessment and management of suppliers across EMEA region to ensure highest quality of hardware and software, including desktops, servers and storage. Acted as liaison between multiple functions including supply management, engineering, project managers, manufacturing, and suppliers to resolve quality issues. Developed manufacturing processes, customization, and testing procedures to comply with safety regulations and meet OEM accounts and client expectations in healthcare. Primary focus on driving hardware and software quality through collaboration with cross-functional partners, regulatory compliance, and continuous improvement.