- Lead a global team of 40+ internal/external IT professionals in the space of Clinical Studies, Bio-Specimen Management, Business Development and WebApps (MVC, .Net, WebSphere), Virtual Desktop Infrastructure and Remote Services- Ensure smooth delivery and operation across the entire solution life-cycle from ideas gathering to solutions retirement of over 100 IT solutions & applications- Manage a global multi million budget including license, support & maintenance as well as SLA/OLA agreements- Manage various vendor relationships- Act as solution owner for multiple IT solutions- Lead several projects and initiatives within the organization - Drove various activities linked to Global Data Protection Regulation (GDPR) introduction in 2018 and ensured compliance in the field of Clinical and Medical solutions - Initiated Scrum methodology use and Agile development process implementation for all new WebApps solutions in 2017- Managed 3 support & services transition from Poland & Switzerland to Bangalore India- Expanded our apprentice program to help develop new potentials- Helped initiate ITIL standards and processes in support of the overall service management vision- Took over the service of 17 highly complex decentralized managed vendor applications

Complete infrastructure separation/set-up of a 230 employee organisation, relocation and implementation of new print material warehouse and web shop, SAP, CRM Veeva rollout, patient support program, transparency project lead, BI tasks and various IT related activities.

Various company and SAP/ERP separation activities, implementation of validated life science promotional material approval system "ZINC" and absence management system "edays".

Responsibility for German speaking, global RPG and partially ESM&R Support - Customer relationship management of Central and Eastern Europe customer base - Leading 21 people direct or as part of a virtual team in Switzerland, France, UK, Belgium, Denmark, Sweden and the Philippines

Responsible for support services delivery against KPI's and SLA agreements - business development - maintenance contracts sales support - managing a team of 12 direct reports plus 4 indirect support people spread over the countries: Austria, Czech Republic, Germany, Poland and Switzerland - centralized the Support organization to Switzerland

Build up an offshore center with 75 Support & Maintenance professionals in Mumbai / India serving customers around the globe - product knowledge transfers and development - lead all onshore support individuals seconded to the offshore team.Setup of offshore software products maintenance operation.

Introduced Support agreements, service levels and structured support services within the CE customer base of 250+ mid to large size ERP customers - transform the support cost center into a profit organization delivering a healthy margin within 12 months - business development inclusive sales campaigns - customer support contracts pricing and sales negotiations - customer service responsible for Austria, Germany, Czech Republic, Poland, Switzerland and the partner in Hungary - coordination of international support deals with other business groups

Managed 8 ERP support consultants plus additional short-term specialists as required - budget & forecast responsibility - resource planning and local/global reporting - responsible for ERP software customer SLA delivery - ERP Movex/M3 requests resolution and employee coaching in areas of finance, distribution, security, services and purchasing modules - provided education and presentations to clients & consulting/support staff members - managed internal projects such as Y2K - rollout of new support structure in Australia and New Zealand – customer support of Movex/M3 Financials/Service Order Management / Project Order Management / Customer Order Management and Supply Chain Execution

Managed the cost center reporting, controlling and fixed assets - set-up and maintained the Management Information System (MIS) for the company - responsibility for accounting software “Steeb / SAP” and the education/training for end users - collaboration in different projects such as customers order and vending machines data management, etc - responsible for all VAT matters

Managed HR administration of a company with 450 employees covering wages and payments, reporting, recruitments/dismissals, social insurance matters - processing accident and illness cases with the insurance companies, etc - manager of the superannuation fund - member of the reorganisation and integration board to harmonise and merge HR into the parent company