In my current role of Assistant Director, Content and Outreach at the Department of the House of Representative I manage the communications and media team. I provide technical and policy advice in respect of all aspects of digital and traditional publishing appropriate to the needs of the department.The role of the team is to raise awareness of the work of the House and its committees to all our identified target groups including the media, government, and constituents. As manager of the Content and Outreach team, I oversee the administration of the official social media channels including Facebook, Twitter, and Youtube. I also oversee the distribution of media releases and the content creation and distribution of the departments’ e-newsletter. I proof content prior to distribution and provide advice on content moderation.I have developed the departmental Social Media Management Guidelines. These guidelines provide a framework by which the official social media channels are to be managed. This document covers topics including creation of social media accounts, content creation best practice and approval processes, channel evaluation and decommissioning procedures, content moderation, risk mitigation and channel breach guidelines.I have an exceptional understanding of running a multidisciplinary team. It is this knowledge that allows me to build services and develop a team to complement practices and procedures of any organisation.