Kurt Bartlett Email & Phone Number

Franklin, TN

Yokohama-shi, Kanagawa, JP

Yokohama-shi, Kanagawa, JP

Yokohama-shi, Kanagawa, JP

• Working with business users to define business process design, business/system requirements, and translating those requirements into functional design and future state process documentation or RFI/RFP documents
• Assisted in business case development for new projects
• Developed expertise in the relevant business area and ensured the system applications support the current and planned future needs of the business
• Reduced ticket count working with onshore and offshore resources
• Implemented additional alerts processes to better stablize and support Dealer Portal
• Rebuilt various data feed processes for a more consistent and clean data output

Yokohama-shi, Kanagawa, JP

• Specialized in Wholesale and Fleet areas, in including the followingo Vehicle Order Fulfillmento Vehicle Schedulingo Vehicle allocation and Forecastingo Vehicle Reporting Systems
• Responsible for supporting the execution of application plans and strategies, information system (IS) architectures, investment, and service delivery strategies in alignment with the business priorities
• Coordinate NNA business and or 3rd party vendor requirements with project management
• Managed user acceptance training for minor and major project rollouts

South Jordan, UT, US

• Created and implemented internal processes concerning defect reporting
• Reorganized CRM software for conclusive team metric reports and dashboard
• Worked closely with Engineering Project Director for solid cross-team project results
• Worked with Engineering and Product Management to effectively communicate fixed defects to customers
• Developed comprehensive process to foster company key account relationships

Malvern, Pennsylvania, US

• Managed computer and printer hardware for field management, trainers, & 325 US Retail sites.
• Managed IT team responsible for setting up networks and maintain operating systems for all US Retail sites.
• Configured, Built and Supported Income Tax hub during tax season.

South Jordan, Utah, US

• Implemented processes to improve team efficiency; Reduced open caseload from 100 to 30 within 2 months.
• Assisted Support team in devising efficient phone coverage schedule; implemented after-hours phone coverage.
• Designed weekly, monthly, quarterly status reports. Created knowledgebase process for internal / external use.

• Developed and managed a Class-A, tiered, multi-channel Technical Support team.
• Created a highly efficient 24X7 support schedule with extremely limited budget allocation.
• Effectively and creatively managed and resolved escalated customer issues.
• Administered hiring process, employee rankings, quarterly and annual reviews.
• Developed a process that increased annual maintenance and support income by $240K per year.
• Developed and implemented customer satisfaction survey. Achieved a Department rating of 4.1 out of 5.

• Managed CRT (Customer Response Team) defect reporting process. Assisted Manager with assigned tasks.
• Responsible for second-line Technical Support/Problem Resolution for Support, Outside Sales and Training.
• Team lead

• Analyzed and answered a wide range of technical questions concerning complex features of WordPerfect 6.0.

Ba, Communications

As, Communications

Diploma, Photography