- Responsible for onboarding providers onto the Bolt Food platform. This includes mainly administrative duties such as updating the present database, preparing welcome packs, and assisting providers with learning the application.- Developed effective improvement plans in alignment with goals and specifications in order to maintain an efficient process for all of our partners.- Resolved a diverse range of technical issues across our own tablet systems and applications for our partners.

- Provided primary customer support to internal and external customers.- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.- Clarified customer issues and determined the root cause of problems to resolve product or service complaints.

- Explained technical information in clear terms to promote better understanding for non-technical users.- Assisted customers in identifying issues and explained solutions to restore service and functionality.- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.